Manager – Client Services

• Assist in overseeing the implementation of complex ServiceNow SaaS enterprise systems by analyzing client environments defining technical and functional specifications and designing customized testing solutions using standard and extensible ServiceNow capabilities.
• Provide end-to-end functional validation leadership for ServiceNow CPQ and Sales Order Management (SOM) including requirements analysis solution design analysis gap analysis configuration customization and testing while supporting deep integration with SAP S/4 HANA SAP Order Management Sales & Distribution (SD) and Entitlement Management Systems (EMS) MDM Microsoft CRM.
• Work extensively across multiple ServiceNow modules including ITOM ITAM ITSM ITBM HRSD CSM and ServiceNow SAFe and Agile Project Management ensuring alignment with enterprise architecture and business processes.
• Lead functional quality engineering team for interfaces data conversions and custom reporting and resolved complex production issues through advanced knowledge of ServiceNow configuration system administration application functionality and back-end data structures.
• Own test planning estimation and QA resource allocation across multi-program initiatives ensuring optimal utilization and cost efficiency while collaborating with Engineering Product Management DevOps Test Automation team and Program Management teams to embed quality gates throughout the development lifecycle.
• Drive continuous improvement initiatives through test automation tooling optimization and standardized quality processes leveraging Jade proprietary tool - AI Automation framework Xenon in integration with Selenium Playwright JMeter and Appium to support scalable high-quality enterprise implementations.
• Testing API testing using SOAP UI and POSTMAN.

• Bachelors degree or foreign equivalent in Engineering Electronics & Telecommunication Engineering or related plus 3 years of experience in the job offered as Test Engineer Solution Architect or related position.
• Must have at least 3 years of experience with: Xenon Test Management Tool Selenium Automation Tool HP Quality Control JIRA CPQ Callidus SOAP UI Performance Testing using JMeter Mobile Testing using Tosca POSTMAN API Testing
• Must hold a Scrum Master Certification.

Send resumes to: Jade Global Inc. 400 E. Las Colinas Blvd. Suite 300 Irving TX 75039 Attn:

Human Resources or via email to . Must reference position when

applying.