Manager, Care Services

• Conducts specialized care consultations and needs assessments for people living with ALS caregivers and families experiencing complex needs/situations or expertise area.
• Actively manage a portfolio of clients assuring client and caregiver needs are met within the capabilities of The ALS Association. May manage field staff in assigned territory to ensure that people living with ALS caregivers families are receiving the programs and services they need.
• Provide information on programs services resources and printed/electronic educational materials and may have responsibility for oversight of program(s).
• Coordinate referrals to and partnerships with healthcare providers and community agencies.
• Evaluate facilitate (as needed) and ensure the effectiveness of support groups in meeting the needs of the ALS community.
• In collaboration with the CS Director and Managing Director plan the implementation of the program outcomes and evaluation process.
• Ensure quarterly contact/engagement with those living with ALS and/or their caregivers.
• Document all pertinent engagements with persons living with ALS family caregivers or other healthcare professionals and ensure Care Services staff is documenting all engagements as per Care Services Standards.
• Responsible for educating and informing the general public and professionals about the nature of ALS its management related research and the services and mission of The ALS Association.
• Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association; develop and maintain clinic relationships through ongoing interactions with clinic directors and team.
• Provide professional in-service educational programs to ALSA staff and healthcare professionals such as: home health and hospice agencies Durable Medical Equipment (DME) providers and Skilled Nursing Facilities.
• Participate in continuing education seminars workshops and conferences as available and necessary to gain knowledge on related topics.
• Provide mentoring opportunities to new staff.

• This job may have supervisory responsibilities.

• Bachelors Degree or related experience in social work case management health administration allied and public health nursing or a related area required.
• Minimum of Four years of related professional experience and/or training or equivalent combination of education and experience.
• Demonstrated ability to utilize management skills such as problem-solving solid reasoning critical thinking budget/program planning performance improvement organizational planning implementing and monitoring performance standards
• Knowledge of ALS is a plus but not required
• Experience with progressive neurodegenerative disease
• Knowledge of Medicare Medicaid patient assessments skills planning and case management preferred

The ALS Association has compensation ranges for various work locations throughout the United States allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidates primary work location. Various factors including the complexity and significance of the role job duties/requirements relevant experience and abilities and primary work location determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.

The Association may at its discretion offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits a 401(k) plan with employer match short-term and long-term disability coverage basic life insurance well-being benefits paid time off and several paid holidays are available to Association employees among other benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.

The ALS Association endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please email This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The ALS Association highly encourages their employees to be fully vaccinated as considered per the CDC guidelines with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state local and other federal orders or applicable lawful requirements by third-party clinics vendors or events attended on ALS Association business. If applicable proof of vaccination will be required unless approved for a legally required exemption by The ALS Association.