Manager, Business Unit Success & Platform Adoption

Position Summary

The Manager Business Unit Success & Platform Adoption leads the day-to-day implementation of the contracting onboarding model for business units migrating to the Contracting Platform. This role establishes clear ownership for operational readiness onboarding training issue triage escalation management platform adoption and continuous improvement.

The manager ensures business units adopt the platform consistently and meet established operational and data standards. The role connects business-unit stakeholders agents and agencies Contracting Operations Data teams technology partners and platform support teams to deliver a repeatable user-centered onboarding and adoption experience.

Key Responsibilities

Business-Unit Onboarding and Implementation

• Establish and manage a standardized onboarding program for business units migrating to the Contracting Platform.

• Lead implementation planning readiness activities stakeholder alignment and go-live coordination.

• Define onboarding milestones ownership dependencies decisions risks and escalation paths.

• Provide clear communication to business-unit leaders throughout the implementation lifecycle.

Operational Readiness and Data Validation

• Lead readiness assessments data validation workflow reviews and standards alignment for each business unit.
• Identify operational process and data gaps that may affect implementation readiness or adoption.
• Coordinate required remediation and confirm that readiness requirements are addressed before launch.
• Escalate unresolved risks and decisions to the appropriate leaders and partner teams.

Training and Platform Education

• Coordinate training for business-unit users agents agencies and internal support teams.
• Build and maintain a repeatable training curriculum that improves user confidence and platform adoption.
• Develop role-based guidance learning materials job aids and onboarding resources.
• Use recurring questions and user feedback to improve training content and delivery.

Business-Unit Support and Escalation Management

• Lead a dedicated support function that provides process guidance contracting-status support issue triage and platform education.
• Own proactive communication for identified issues risks status updates and resolution paths.
• Establish clear triage and escalation processes across Contracting operations Data and technology teams.
• Ensure business units have a consistent point of contact throughout onboarding and adoption.

Platform Adoption and User Experience

• Promote consistent use of IntegrityCONNECT and IntegrityCONNECT Plus across business units.
• Gather feedback from agents agencies business-unit stakeholders and internal teams.
• Translate user feedback into recommendations for process training support and platform improvement.
• Provide a consistent white-glove onboarding approach that strengthens agency confidence and adoption.

Measurement and Continuous Improvement

• Define and track onboarding readiness adoption support and user-experience success measures.
• Monitor trends recurring issues escalations and adoption barriers.
• Identify opportunities to reduce implementation effort improve self-service and strengthen operational efficiency.
• Communicate performance insights and improvement recommendations to Contracting leadership.

COE Standards and Scalability

• Develop and maintain SOPs onboarding playbooks implementation standards training materials and escalation guidance.
• Build the Business Unit Success framework needed to support future Contracting Center of Excellence growth.
• Create repeatable practices that enable consistent onboarding and platform adoption across business units.
• Connect agency and business-unit feedback directly to contracting operations platform standards and continuous improvement.

People Leadership

• Provide day-to-day direction prioritization coaching and support for team members assigned to onboarding training and business-unit success.
• Create clear expectations and accountability for implementation deliverables stakeholder communication and service quality.
• Promote collaboration across operational data technology and business-unit teams.
• Build team capability through documented standards knowledge sharing and ongoing development.

Qualifications

Education and Experience

• Bachelors degree in Business Administration Healthcare Administration Operations Organizational Leadership Information Systems or a related field preferred; equivalent work experience may be considered.
• Recommended 57 years of relevant experience in business operations customer success platform implementation contracting operations training or adoption management.
• Recommended 23 years of experience leading projects programs or teams in a cross-functional environment.
• Experience supporting large-scale change system adoption process standardization or operational transformation is strongly preferred.
• Required Qualifications
• Experience leading platform onboarding implementation business operations customer success contracting operations or a related function.
• Experience in insurance healthcare agent contracting licensing commissions or distribution operations.
• Demonstrated experience managing cross-functional initiatives involving operational data technology and business stakeholders.
• Experience building standardized onboarding training support or adoption programs.
• Strong project-management and organizational skills including the ability to manage priorities dependencies risks and escalations.
• Ability to review operational workflows and data identify gaps and translate findings into practical action plans.
• Strong written verbal facilitation and executive communication skills.
• Demonstrated ability to lead through influence and create accountability across multiple teams.
• Proficiency with Microsoft Excel Word PowerPoint Teams and project or issue-tracking tools.

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.