Manager, Business Systems and Process

Agency:

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Job Description:

Orion Worldwide is a global media company that generates value for many of the worlds most well-known media owners and brands. Like our namesake we are connectors who bring together people and businesses to unlock a mutual exchange of value. We define success through our ability to help partners achieve long-term sustainable growth.

We look for people who possess the passion innovative thinking and partnership skills to join our collaborative and diverse teams. No single person or discipline is responsible for success at Orion. Teamwork is the backbone for how we achieve our business goals and cultivate an inclusive culture in which we can all be proud. We strive for a vibrant culture of creativity accountability and connection and believe we do a pretty good job!

We are looking for you - dynamic best-in-class talent with a passion for business operations and transformation - to progress your career as a Manager Business Systems and Process. The Manager will work closely with teams across the business to help drive the evolution and adoption of Salesforce and the workflows that operate within it. As this role evolves responsibilities may expand to other business systems and related workflows.

Key Responsibilities

Business Process Ownership

Develop deep working knowledge of the specific business processes performed by the agency within Salesforce

Document and maintain data entry standards workflow rules and usage guidelines specific to the agencys needs

Identify where inconsistent or incorrect Salesforce usage is creating downstream problems (e.g. reporting inaccuracies workflow breakdowns)

Salesforce Champion for Business Users

Serve as the first point of contact for business users experiencing issues or proposing enhancements

Triage and troubleshoot issues; determine whether a problem is a training/process gap or requires a technical fix

Maintain visibility into open issues and enhancement requests across the business

Gather document and prioritize enhancement requests from across business functions

Apply the functions prioritization framework (e.g. client-impacting vs. internal efficiency single-team vs. cross-functional benefit) to determine urgency and escalation path

Liaison to Central Salesforce Support Team

Translate business needs and pain points into clear requirements for the central Salesforce team

Track submitted requests through to resolution and close the loop with the requesting business user

Manage business needs and urgency with prioritization of tickets for the central Salesforce team

Validation & Continuous Improvement

Validate that delivered enhancements solve the original business problem before closing requests

Maintain documentation of agency-specific Salesforce configurations and processes as they evolve

Identify recurring issues or training gaps and recommend process or documentation improvements

About You

Experience

5-7 years in business systems analysis business process ownership or a related operations role

Salesforce-specific functional experience strongly preferred (as a power user business analyst or process owner not necessarily a certified administrator/developer)

Experience working within a shared-platform or shared-services model where system administration sits outside your direct control

Media or advertising agency experience a plus particularly familiarity with client/account management workflows

Skills

Strong functional knowledge of Salesforce capabilities limitations and common configuration patterns

Requirements-gathering and business analysis skills able to translate ambiguous business pain points into clear actionable requirements

Stakeholder management comfortable working with both internal business users (across multiple functions) and an external/central technical team

Influence without direct authority able to advocate effectively for prioritization without owning the development backlog

Strong documentation and process-writing skills

Analytical mindset able to diagnose whether an issue is a data/training problem versus a system limitation

Ability to work in a dynamic fast-paced business environment.

Dont meet every single requirement Thats OK! At Orion we value a variety of perspectives and experiences and believe in transferable skillsets. If youre excited about this role but not certain its a match we encourage you to apply!

$50000 - $95000

To the extent permissible by local law Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager.

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