Manager, Apple Store Online Digital Program Management

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary Customer Systems and Support (CSS) team within ASO is responsible for partnering cross functionally to deliver scalable efficient and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey spanning Voice/Chat systems Payments Customer Care Delivery Fulfillment and many other Digital Programs.

As a Project and Program leader you will lead a team of senior project managers responsible for Apples most complex high-impact initiatives across Retail Online and the global Retail Contact Center ecosystem. You will shape direction elevate performance and build the systems people and partnerships that enable world-class are a strategic operator and inspirational people leader someone who thrives in complexity brings clarity to ambiguity and mobilizes teams toward ambitious outcomes. You know how to influence without authority build deep trust across functions and drive alignment at senior levels. You balance decisiveness with empathy ensuring that teams feel both challenged and supported.

Lead and develop a team of experienced project managers delivering across Voice Chat Payments Fulfillment Order Support and emerging digital experience programs leveraging AI/ML solutions. nCreate structure and focus in complex fast-moving environments connecting strategic intent to tangible execution plans.n Build strong trust-based relationships across business engineering and operations to align on priorities and remove roadblocks.n Make sound decisions amid uncertainty using data experience and judgment to drive clarity and results.n Hold teams accountable to high standards of delivery quality and impact ensuring projects are executed with excellence transparency and measurable outcomes.n Foster a culture of collaboration inclusion and continuous improvement that inspires people to do their best role requires a leader who can think broadly act decisively and execute with precision someone passionate about developing people solving complex problems and delivering meaningful change at scale.

10 years of experience leading complex cross-functional programs in technology eCommerce or Contact Center environments. n5 years of proven success managing and developing teams or managers with a focus on driving clarity accountability and measurable business ability to influence at all levels of an organization whether with a peer or senior/exec level leadership. nDeep strategic and technical knowledge in eCommerce and/or Contact Center technologies (ex. payments/financing applications order maintenance tools fulfillment and order management Agentic AI solutions telephony/chat/video systems and infrastructure).

Deep understanding of the Software Development Life Cycle (SDLC) and strong technical fluency in contact centre and enterprise for building trusted cross-functional relationships and influencing outcomes without direct data and insight to frame risk surface opportunities and guide decision-making. nAnticipates issues acts with urgency and rallies teams to navigate ambiguity with clarity and communication and storytelling abilities across all organizational or Certified Scrum Master preferred; Masters degree or equivalent experience a inclusion curiosity and respect for diverse perspectives reflecting Apples values in daily leadership.