Manager, Ambulatory Access

• Lead the ambulatory access referral and template management strategy across Loyola Medicine.
• Oversee provider capacity planning demand management and schedule optimization to improve patient access.
• Develop and maintain Epic scheduling templates cadence strategies decision trees subgroups and referral workflows.
• Monitor access-related metrics including referral turnaround times scheduling rates appointment completion rates patient wait times and referral leakage.
• Identify and eliminate barriers to patient access and improve the overall patient experience.

• Direct the end-to-end referral management process from referral initiation through appointment completion.
• Ensure referrals are processed accurately and efficiently.
• Partner with operational clinical and IT leaders to build and maintain provider schedules across specialties and locations.
• Serve as the escalation point for template scheduling subgroup and decision-tree issues.
• Promote standardization and best practices across ambulatory scheduling operations.

• Recruit hire coach evaluate and develop team members.
• Foster a culture of collaboration accountability service excellence and continuous improvement.
• Ensure staff receive ongoing training and development opportunities.

• Act as the subject matter expert for Epic Cadence template management and access workflows.
• Provide consultative guidance to physicians executive leaders operational leaders and IT teams.
• Lead strategic access initiatives and support organizational goals.
• Present recommendations data and performance insights to senior leadership.

• Bachelors degree required.
• Masters degree preferred or equivalent combination of education and relevant experience.

• Minimum 2 years of healthcare-related experience required.
• 3 to 5 years of healthcare experience preferred.
• Experience with physician practice operations ancillary scheduling referral management or patient access workflows.
• Experience leading process improvement operational strategy or healthcare access initiatives.
• Prior people leadership experience preferred.

• Strong knowledge of Epic template management and Epic Cadence configuration.
• Epic Cadence Certification upon hire or within one year of employment.
• Understanding of scheduling systems referral workflows access management and healthcare technology.
• Experience analyzing provider capacity utilization data and operational performance metrics.

• Ability to build consensus with diverse stakeholders.
• Strong communication and presentation skills including presenting to executive leadership.
• Experience managing change and driving operational improvements.
• Ability to solve complex problems and make decisions using incomplete or conflicting data.

• Valid Illinois Drivers License.
• Commitment to patient safety quality improvement service excellence and collaborative leadership.

Compensation:

Salary Range: $96782 - $159702 per year

Actual compensation will fall within the range but may vary based on factors such as experience qualifications education location licensure certification requirements and comparisons to colleagues in similar roles.

Benefits:

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Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.