Manager, AI Process Transformation

AECOM is seeking a Manager AI Process Transformation to help shape how AI-enabled capabilities are introduced into operational workflows across the business.

This role will play a key part in defining future-state business processes identifying where AI and intelligent automation can improve operational outcomes and helping scale enterprise transformation initiatives across complex operational environments.

The ideal candidate brings strong experience leading process discovery operational transformation and cross-functional business initiatives along with the ability to evaluate workflows through an AI lens understanding where AI intelligent automation or decision-support capabilities can create measurable business value.

This is not a traditional Business Analyst role focused only on documentation and it is not an AI engineering role focused on model development. The focus is operational systems thinking value-based process transformation and AI opportunity identification.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work to be based from either Houston or Dallas TX.

What Youll Do

• Lead process discovery workshops and stakeholder engagements across complex operational environments
• Analyze workflows dependencies pain points and decision-making patterns across business processes
• Design future-state workflows that incorporate AI-assisted operations intelligent decisioning and scalable automation capabilities
• Evaluate where AI is appropriate within a workflow versus where rules-based automation or human oversight is required
• Define operational workflows including:
  • Human-in-the-loop decision points
  • Exception handling
  • Escalation paths
  • Operational controls and governance
  • Workflow logic and dependencies
• Translate process insights into implementation-ready artifacts for Product Architecture and Engineering teams
• Help establish operational KPIs workflow success measures and continuous improvement processes
• Support organizational adoption and change management efforts tied to AI-enabled operational transformation

Qualifications :

Minimum Requirements:

• Bachelors Degree plus at least 8 years of experience in business systems analysis operational transformation or AI and intelligent automation roles or demonstrated equivalency of experience and/or education
• Experience leading enterprise process discovery and operational transformation initiatives
• Strong systems-thinking and end-to-end workflow design capabilities
• Experience evaluating or implementing AI-enabled workflows intelligent automation or decision-support processes in operational environments
• Ability to identify where AI adds value within a business process versus where rules-based automation or human decisioning is more appropriate
• Strong facilitation stakeholder management and cross-functional communication skills
• Experience partnering with Product Architecture Engineering or operational leadership teams
• Strong ability to translate complex operational processes into actionable requirements and implementation-ready documentation

Preferred Qualifications

• Experience with BPMN or process modeling tools
• Lean / Six Sigma or continuous improvement experience
• Exposure to process mining task mining or operational analytics
• Experience supporting enterprise AI transformation or operational modernization initiatives

Additional Information :

• Relocation assistance is not available for this position
• Sponsorship for US work authorization is not available for this position now or in the future

At AECOM we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time