Manager Accounts Receivable Deductions

Summary:This positionis responsible foroverseeing thedaily operations ofArmadasclient deductions including product andfreightclaimsfrominceptionto resolution ofdeductionswhile emphasizingthe companys strategicobjectivessurroundingdeductions including trendand root causeanalysis and reduction/elimination ofdeduction ideal candidate willpossesskeen dispute resolution skills be adept at regulatory guidance research and be heavilyprocessand policy order toprovidecomprehensivedeductionsguidance toexecutesupportandgrow the businessthe candidate must be able tosuccessfully develop and foster relationships both inside and outside of Armada and be comfortable presenting to and speaking with Armada leadership.

Top Responsibilities

The successful candidate should be able to:

• Lead and develop a deductions team ensuring adequate coverage and accountability.
• Manage product freight overage shortage and damage claims from inception through resolution.
• Responsible for final resolution/disposition of denied claims
• Perform trend analysis and root cause analysis to reduce future deductions.
• Develop and maintain policies procedures and internal controls.
• Drive process improvements automation and technology initiatives.
• Partner with Customer Service AR AP Supply Chain DCs Vendors and Account Management to resolve deduction issues.
• Present findings and recommendations to leadership.
• Manage escalations and disputed claims.
• Coach develop and evaluate employees.
• Educates organization and external stakeholders on compliance with deductions and claims policies.
• Responsive assertive and courteous but firm in managing relationships with customers suppliers and internal cross functional partners.

Required Experience

• Bachelors Degree in Business Administration Accounting or Finance or a minimum of 6 Years AR Managerial experience.
• 3 years of AR experience preferably involving deductions claims disputes or collections.
• 3 years of people leadership experience.
• Experience conducting root cause analysis and implementing corrective actions.
• Advanced Excel skills (pivot tables lookups analytics reporting).
• Experience creating KPIs and operational reporting.
• Strong communication skills and ability to work cross-functionally.
• Process improvement and internal control experience.

Preferred Qualifications

• JD Edwards ERP experience.
• Experience with product and freight claims.
• Background in transportation logistics distribution or foodservice industries.
• Experience presenting trends and recommendations to senior leadership.
• Power BI experience.

Required Experience:

Manager