Management & Program Analyst
Smyrna, GA - USA
Job Summary
This position is in Workforce Management team at the Veterans Health Administration (VHA) Member Services (MS) within Organizational Management & Development (OMD) Workforce Management (WFM). The incumbent provides real time staffing analysis and establishes controls to assist forecasting and scheduling analyst staff in maintaining service levels. This position is available at any one of the following 5 locations Smyrna Georgia Topeka KS Waco Texas Fort Riley KS and Hot Springs SD
Major duties include the following:
- Assist others in adjusting workloads reorganizing or changing work processes priorities functions and workforce.
- Oversee productivity programs comprised of business operations and functions related to real-time adherence.
- Coordinate with other staff to obtain related statistical and reporting data.
- Support higher graded personnel by gathering and analyzing data for broader studies of organizational structure and/or workforce utilization.
- Identify and recommend improved methods of collecting and reporting data.
- Provide analysis reports for purposes of planning and decision making.
- Utilize various software packages to prepare special reports forms and correspondence.
- Prepare a variety of reoccurring and special action reports utilizing data from files and records maintained in databases.
- Develop procedures and systems for establishing operating and assessing the effectiveness of administrative control systems and operating programs.
- Apply analytical evaluation methods and techniques to issues concerning efficiency and effectiveness of activities or functions.
- Generate deviation and adherence reports to assist management with appropriately allocating human resources.
- Analyze daily staffing levels and trends.
- Keep abreast of program changes that might affect the volume quality or type of data collected.
- Examine directives and reports to detect and eliminate conflicts overlap and duplication.
Telework: This position may be authorized for Ad-hoc telework.
Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position.
Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space.
Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception exemption or extension will happen after a tentative job offer but before a final job offer.
Position Description/PD#: 00714A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/14/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7 (or equivalent). The grade may have been in any occupation but must have been held in the Federal service. A SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: (1) Analyzes program performance data prepares and distributes reports and work measurement data within the agency; (2) Provides productivity data by day week. and month to support forecasting and scheduling programs; (3) Applies analytical and evaluating techniques to the identification consideration and resolution of issues or problems; (4) Collects analyzes and distributes data concerning daily staffing trends to determine effective application(s) policies and procedures; (5) Recommends improvements or actions required identifies more effective methods of collecting and reporting data and explains problems encountered in narrative reports.
OR
Education (TRANSCRIPTS REQUIRED): Do you possess a masters or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D. if related Such education must demonstrate the knowledge skills and abilities necessary to do the work of the position
OR
Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess equivalent combination of specialized experience and completed graduate education that demonstrates the ability to perform the duties of this position which may be substituted to meet the specialized experience requirements for GS-09 position.
- Analytical Reasoning
- Analytical Thinking
- Auditing
- Communications
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards please visit the United States Office of Personnel Managements website at
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit:
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC