Management Consulting Supervisor, Front Office Transformation

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

The Front Office Transformation Supervisor supports client engagements focused on improving sales service customer success revenue operations and customer experience functions. This role is responsible for driving workstream execution facilitating client discussions developing practical recommendations and managing consultants through day-to-day delivery. The ideal candidate brings strong consulting fundamentals front office business process knowledge and the ability to translate client needs into actionable solutions.

Key Responsibilities

• Lead workstreams within front office transformation projects including current-state assessment future-state design process improvement and implementation readiness.
• Facilitate client workshops stakeholder interviews and working sessions to gather requirements validate findings and align on recommended solutions.
• Develop client-ready deliverables including process maps operating model recommendations roadmaps business cases status updates and executive summaries.
• Support transformation initiatives across areas such as lead-to-cash CRM transformation revenue operations customer lifecycle management sales enablement customer success and service operations.
• Coordinate project activities timelines risks dependencies and action items to keep workstreams on track and ensure quality delivery.
• Partner with functional and technical teams to ensure business requirements are clearly documented and aligned to intended outcomes.
• Coach consultants and senior consultants by providing day-to-day guidance reviewing work products and supporting professional development.
• Contribute to proposal support solution development reusable assets and practice growth initiatives as needed.
• Front Office Transformation Delivery will include supporting clients across one or more of the following areas:

• Lead-to-Cash Transformation
• Revenue Operations (RevOps)
• Customer Lifecycle Management
• Sales Process Optimization
• Commercial Operating Model Design
• CRM Transformation
• Sales Enablement
• Revenue Lifecycle Management
• Customer Success Transformation
• Service Operations Optimization

Required Qualifications

• 5 years of consulting business transformation operations improvement revenue operations commercial strategy CRM customer success or related front office experience.
• Experience supporting or leading client-facing transformation workstreams from discovery through design planning and implementation readiness.
• Strong understanding of front office business functions such as sales marketing customer success service revenue operations and commercial operations.
• Ability to analyze business processes identify gaps develop recommendations and connect improvements to measurable business outcomes.
• Strong communication facilitation presentation and stakeholder management skills.
• Experience managing deliverables priorities timelines risks and project team coordination in a client service environment.
• Ability to coach junior team members and review deliverables for accuracy clarity and quality.
• Bachelors degree in business management technology operations or a related field.
• Ability to travel up to 50% of the time

Preferred Qualifications

• Experience with CRM sales enablement CPQ revenue intelligence service or customer success platforms such as Salesforce Microsoft Dynamics 365 HubSpot ServiceNow or similar tools.
• Technology software SaaS recurring revenue or high-growth business model experience.
• Experience supporting RFPs proposals pursuit materials or go-to-market offerings.
• Familiarity with AI-enabled productivity tools automation

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California please click here for additional information.

At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.