Management and Program Analyst (Workforce Management)

Joining Customs & Border Protection will allow you to use your expertise to provide management advice regarding the improvement and assessment of core processes and the implementation of programs and policies related to Workforce Management.

This position starts at a salary of $76095.00 (GS-11 Step 1) to $118569.00 (GS-12 Step 10).

In this position you will strengthen the Departments ability to perform homeland security functions by developing policies conducting special studies and providing technical assistance. Typical work assignments include:

• Developing and recommending improvements in services; participating on teams and/or projects involved in the redesigning automating and re-engineering of processes in order to meet the varied and changing requirements of the field office.
• Researching and advising on significant personnel program changes or developments.
• Developing options that take advantage of special hiring authorities and programs when appropriate for local needs.
• Assisting the executive staff in the development of field office policy and recommends changes to improve service.
• Advising the Director Field Operations Port Directors and other field managers in formulating realignment and/or reorganization proposals related to improvement efforts in the core process in order to organize work in the most efficient and effective manner given local conditions.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed select the Rest of United States pay table. Some positions fall under a special pay rate depending on the series grade level and location of the visit this link to view special pay rate charts.

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance Service to Country and Integrity. Learn more about CBPs mission core values and careers at of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• As an employee of CBP you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees and to CBP employees specifically as well as the criminal conflict of interest statutes. Once you enter on duty these rules include obtaining approval for outside employment or business activity to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• DHS uses E-Verify an internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Bargaining Unit: This position is not covered under the bargaining unit.

NOTE: Your resume must explicitly indicate how you meet this requirement otherwise you will be found ineligible. Please see the Required Documents section below for additional resume requirements.

Experience GS-11: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level performing duties such as:

• Assisting the executive staff in the development of field office policy and recommending changes to improve service.
• Performing a wide range of administrative and analytical duties required to develop and implement workforce management programs.
• Researching and recommending options on technical personnel changes or developments.
• Coordinating with the CBP Hiring Center (CBP-HC) to resolve processing recruitments reporting and other technical issues.
• Monitoring sensitive information systems to ensure compliance with performance management requirements.

Education Substitution GS-11: Successful completion of a Ph.D. or an equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in any field or L.L.M for the experience required at the GS-11 grade level. Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available use 54 semester or 81 quarter hours. You are required to submit proof of your claim.

Combining Education and Experience GS-11: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade level and may be computed by first determining your total qualifying experience as a percentage of the experience required for the grade level; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. More information on this qualification standard is located here.

Experience GS-12: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level performing duties such as:

• Providing advice involving program issues to the senior executive staff within the field office.
• Developing and recommending performance measures for assessing the accomplishment of process goals.
• Reviewing staffing levels computing attrition rates and taking corrective actions to resolve errors.
• Consulting HRM and CBP Hiring Center (CBP-HC) staffs regarding applicable laws regulations and technical procedures.
• Serving as a liaison with LER EEO and chief counsel for cases that have personnel implications; this involves researching collecting and analyzing data to assist with the agencys response to complaints/grievances/arbitrations.

GS-12: There is no education substitution.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

You must:

• Meet all qualification requirements including education if applicable to this position subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/28/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently or have been within the last 5 years a political Schedule A Schedule C Non-career SES or Presidential Appointee employee in the Executive Branch you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agencys core values of vigilance service to country and integrity. During the screening and/or background investigation process you will be asked questions regarding any felony criminal convictions or current felony charges the use of illegal drugs (e.g. marijuana cocaine heroin LSD methamphetamines ecstasy) and the use of non-prescribed controlled substances including any experimentation possession sale receipt manufacture cultivation production transfer shipping trafficking or distribution of controlled substances. For additional information on the preemployment process review the following link: Applicant Resources CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor intern consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government you are not CTAP eligible. View information about CTAP eligibilityon OPMs Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP you must be rated at a minimum score of 85 for this position.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.