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Management and Program Analyst


Job Location:

Phoenix, AZ - USA

Yearly Salary: USD 131568 - 131568
Posted: 22 October 2026 (2 days ago)
Application Deadline: 21 January 2027
Vacancies: 1 Vacancy

Job Summary

Summary

The incumbent serves in VAs Office of Resolution Management which handles EEO counseling and investigates/processes discrimination complaints VA-wide. Under the Executive Director manages ORMs technical operations: program activities strategic planning performance monitoring initiative development and systems requirements. Presents recommendations and alternative courses of action to gain concurrence on decisions affecting ORM.


Duties

Duties and responsibilities include but are not limited to:

  • Consolidates and reviews analytical and evaluative activities which determine the direction and scope of ORMs program operations and which impact the quality and consistency of services provided.
  • Prepares compiles reviews performs analysis and submits program data required for the review of ORMs Executive Director and other stakeholders. Evaluates and interprets directives and policy instructions for impact on ORMs operations.
  • Conducts organizational reviews and evaluations; initiates actions to maintain effectiveness efficiency and promote continuous improvement in program outcomes.
  • Prepares assorted memoranda letters responses to stakeholder inquiries and other written communications as required.
  • Exchanges and communicates complex information coordinates and advises on work efforts and projects coordinates subordinates and peers to meet deadlines and satisfy both internal and external requirements.
  • Monitors program accomplishments/progress and identifies actual or potential problem areas trends significant program accomplishments merit and deficiency situations areas of imbalance or other similar factors.


Work Schedule: Monday through Friday; 8:00 a.m. to 4:30 p.m.
Compressed/Flexible: Available
Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption.
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: PD00007A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Permanent Change of Station (PCS): Not Authorized

Requirements
Conditions of employment

    As a condition of employment for accepting this position you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:
    • your performance and conduct;
    • the needs and interests of the agency;
    • whether your continued employment would advance organizational goals of the agency or the Government; and
    • whether your continued employment would advance the efficiency of the Federal service.
    Upon completion of your one year probationary period or two year trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
    Qualifications

    To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/26/2026.

    Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.


    You may qualify based on your experience as described below:

    Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:

    • Identifies inefficiencies in operations to determine the impact on quality of services provided.
    • Submits program data to the Executive Director and/or stakeholders for review.
    • Coordinates all aspects of work projects to meet required deadlines.
    • Provides analytical support for responses provided to other federal agencies regarding VA wide operations.


    Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

    Note: Resume must include job title and employer name number of hours worked per week start and end dates (including month and year) list of duties and responsibilities for each position addition if the experience was a federal position you must list the grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

    Physical Requirements: The work is primarily sedentary although some slight physical effort may be required.

    For more information on these qualification standards please visit the United States Office of Personnel Managements website at http://:// Career Transition Assistance Plan (CTAP) provide eligible displacedVA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified for this vacancy. To be found well qualified applicants must meet the following qualifications:

    • Possesses mastery of qualitative and quantitative methods for assessing and improving program effectiveness and demonstrates comprehensive knowledge of VA and government-wide principles policies and operations.
    • Excels in data analysis technical advising and administrative operations consistently providing clear recommendations and solutions to complex organizational challenges.
    • Adept at communicating with senior leadership managing competing priorities and influencing stakeholders while exercising discretion initiative and mature judgment in high-impact situations. Their work directly affects national program outcomes often requiring coordination across multiple agencies and the ability to resolve significant and controversial issues.

    Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at Commuting Area: The local commuting area for this position is defined as a radius of 50 miles from Phoenix AZ. This includes all locations that fall within a 50-mile driving distance from Phoenix AZ.

    Additional information

    Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration (HRA) at The Fair Chance Act.

    Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment change to lower grade transfer appointment or reinstatement. Management may use any one or any combination of these methods to fill the position.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This job opportunity announcement may be used to fill additional vacancies.

    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.

    For more information on the Who may apply eligibility requirements please refer to the
    OHRM Status Candidates and Other Candidate Definitions document.

    Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
    should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    VA supports the use of telework as a way to help attract and retain talented individuals in public service increase worker productivity and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


    Required Experience:

    IC