Managed Collaboration Services Portfolio Program Manager

Description -

Job Summary
This role is responsible for strategically engaging in the development implementation and governance of product support or solution portfolios throughout the lifecycle ensuring alignment with pricing strategies and seamless service delivery. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth. The role analyzes the business to proactively identify errors root causes or areas of improvement thereby driving process enhancement efforts and business performance. The role also establishes and manages service level agreements while also engaging in mentoring lower-level employees.

Responsibilities
Takes charge of planning of product support or solution portfolios throughout their entire lifecycle ensuring alignment with pricing strategies seamless end-to-end service delivery and readiness for sales along with their associated processes.
Collaborates across regions geographies and global teams to formulate and implement innovative services solutions or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
Contributes insights based on service data to drive increased sales opportunities leveraging data-driven strategies for business growth.
Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages including activities like product warranty support and cost analysis as well as the development of content and collateral for service product marketing.
Conducts thorough business analysis identifies root causes and formulates recommendations and solutions to drive enhancements in business performance.
Utilizes both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business.
Establishes implements and manages service level agreements ensuring consistent and high-quality service delivery to meet customer expectations.
Prepares marketing materials to support key customer account teams enhancing customer engagement and sales efforts.
Applies advanced subject matter knowledge leads and contributes to complex projects and exercises independent judgment in resolving business issues and establishing policies.
Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education & Experience Recommended
Four-year or Graduate Degree in Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience preferably in service business management delivery solution architecting business planning or a related field.

Preferred Certifications
NA

Knowledge & Skills
Agile Methodology
Analytics
Business Development
Business Strategies
Business To Business
Customer Relationship Management
Data Analysis
Digital Marketing
Go-to-Market Strategy
Key Performance Indicators (KPIs)
Marketing Strategies
New Product Development
Product Management
Product Strategy
Project Management
Thought Leadership
Value Propositions

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is$105050 upto$161800USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location job-related knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal