MALM Configuration Lead Consultant

General Information:

Job Title:MALM Configuration Lead Consultant

Job Location:Atlanta GA United States(Onsite/Hybrid) OR fully remote across the United States for exceptional candidates.

Job Type:Full-time Permanent

Hiring Timeline: Immediate

Reporting Line:Co-Founder & COO

Travel Expectations:Up to 50% travel based on customer requirements.

Existing Vacancy: Yes

Application Deadline:Open until Filled

Salary Range: 115K 130K USD per year (negotiable)

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands retailers and 3PLs design build and scale high-performancelogisticsoperations.

We work at the intersection of strategy operations and technologywhere wesolvecomplex real-world problems across warehouse design automation order management transportation and end-to-end supply chain execution.

Our teams combine deep domainexpertisewith strong technical capability delivering outcomes through consulting systems implementation and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments partnering closely with clients and seeing your work make a tangible impact on how global commerce movesthisistheplace where your skills and judgment trulycome to life.

Role Overview:

We are seeking an experienced MALM Configuration Lead Consultant with strong expertise in Manhattan Active Labor Management to lead labor management configuration solution design testing deployment and stabilization activities across large-scale supply chain transformation programs.

This role requires hands-on experience with Manhattan Labor Management configuration strong knowledge of warehouse operations engineered labor standards workforce performance processes and the ability to partner with client stakeholders to design scalable labor management solutions.

The ideal candidate will act as a trusted advisor to operations business and technical teams while owning key MALM configuration workstreams. This person will help ensure the labor management solution supports productivity tracking performance visibility incentive programs standards management operational reporting and continuous improvement goals.

Key Responsibilities:

• Lead MALM configuration workstreams across implementation enhancement and transformation projects.
• Own configuration design for Manhattan Active Labor Management processes including labor standards job codes activity tracking indirect time travel time performance measurement and productivity reporting.
• Translate business and operational requirements into scalable MALM configuration solutions.
• Lead client workshops and design sessions to gather requirements validate current-state processes and define future-state labor management workflows.
• Configure Manhattan Labor Management components to support operational needs across distribution center functions.
• Partner with warehouse operations teams to understand labor processes across receiving putaway replenishment picking packing shipping inventory control cross-dock and value-added services.
• Support labor standard setup maintenance validation and alignment with operational processes.
• Collaborate with functional consultants technical teams integration teams QA teams and client stakeholders to ensure end-to-end solution alignment.
• Review and validate configuration changes to ensure quality consistency and adherence to implementation standards.
• Support integration discussions involving WMS LMS ERP timekeeping workforce management reporting and external systems.
• Create and maintain documentation including configuration specifications labor rules process flows test scenarios business requirements and design artifacts.
• Support SIT UAT regression testing defect triage go-live readiness deployment and post-go-live stabilization.
• Identify risks configuration gaps labor process inefficiencies and opportunities for operational improvement.
• Provide guidance and mentorship to junior consultants and project team members.
• Act as a key point of contact for MALM configuration-related decisions risks escalations and solution recommendations.
• Support hypercare and continuous improvement initiatives after deployment.

Required Skills & Experience:

• Bachelors degree in Computer Science Information Systems Supply Chain Business Engineering Industrial Engineering or a related field; or equivalent work experience.
• 8 years of experience in supply chain systems implementation labor management WMS consulting warehouse operations or distribution transformation.
• Strong hands-on experience with Manhattan Active Labor Management or Manhattan Labor Management configuration.
• Experience leading labor management configuration workstreams or solution design activities.
• Strong understanding of warehouse labor processes productivity tracking performance measurement engineered standards indirect activities and operational reporting.
• Experience working with labor standards job functions activity codes time studies performance expectations and productivity calculations.
• Strong working knowledge of warehouse operations including receiving putaway replenishment inventory control picking packing shipping cross-docking and returns.
• Experience supporting integrations between labor management systems WMS ERP timekeeping payroll reporting or workforce management systems.
• Strong experience with SIT UAT defect resolution go-live readiness and post-go-live support.
• Ability to lead requirements workshops design discussions configuration reviews and stakeholder alignment sessions.
• Strong analytical troubleshooting documentation and problem-solving skills.
• Excellent communication skills with the ability to engage business users operations leaders technical teams project leaders and executive stakeholders.
• Experience working in Agile or hybrid project delivery environments.

Preferred Qualifications:

• Experience with Manhattan Active Warehouse Management in addition to Manhattan Active Labor Management.
• Experience with Manhattan SCI reporting and analytics tools.
• Experience with engineered labor standards labor modeling workforce planning or industrial engineering practices.
• Knowledge of distribution center transportation parcel automation robotics or warehouse execution systems.
• Experience working with retail consumer goods eCommerce 3PL or omnichannel fulfillment environments.
• Familiarity with APIs JSON Postman or integration testing.
• Experience with cloud platforms such as Google Cloud Platform AWS or Azure.
• Prior experience mentoring consultants or leading small project teams.
• Experience contributing to solution governance configuration standards and implementation best practices.

What Success Looks Like in the First 90 Days:

30 Days In

• Build a strong understanding of the client environment current labor management setup operational workflows project scope and implementation objectives.
• Review existing labor standards configurations reporting requirements integrations open issues and design documentation.
• Establish relationships with client stakeholders operations teams technical teams and internal project members.
• Begin contributing to requirements discussions configuration reviews design validation sessions and labor process assessments.
• Identify key risks gaps and areas requiring deeper analysis.

60 Days in

• Take ownership of assigned MALM configuration workstreams.
• Lead configuration discussions and support labor management design decisions across key warehouse processes.
• Drive configuration updates documentation validation and testing readiness activities.
• Support integration planning labor standard validation defect triage and UAT preparation.
• Provide clear recommendations to improve solution quality usability labor visibility and operational alignment.
• Demonstrate strong progress against project milestones and configuration deliverables.

90 Days in

• Independently lead MALM configuration deliverables for assigned functional areas.
• Support or lead go-live readiness deployment planning and hypercare preparation.
• Provide strategic input on labor management design configuration governance reporting and future enhancements.
• Help deliver measurable improvements in productivity visibility labor performance tracking system stability and operational efficiency.
• Be recognized as a trusted MALM configuration lead by stakeholders and project teams.

Key Performance Indicators:

• Configuration Delivery: Timely and accurate completion of assigned MALM configuration deliverables.
• Solution Quality: Strong alignment between labor management configuration and business requirements.
• Testing Success: High SIT/UAT pass rates and timely defect resolution.
• Go-Live Readiness: Smooth deployment with minimal rework or stabilization issues.
• Labor Performance Visibility: Improved ability to track productivity standards utilization and performance metrics.
• Stakeholder Satisfaction: Positive feedback from operations business users technical teams and client leadership.
• Process Improvement: Measurable improvement in warehouse labor productivity accuracy accountability and operational efficiency.
• Team Leadership: Effective collaboration guidance and knowledge sharing across project teams.

WhyYoullLove Working Here:

At Fulfillment IQ we dont just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership real influence and meaningful responsibility. Whether youre leading a client relationship shaping a solution or building internal capability your decisions have a visible impact.

We operate with a high-trust high-standards culture that values clear thinking collaboration and accountability without unnecessary hierarchy or bureaucracy.

Heres what makes Fulfillment IQ a rewarding place to work:

Work That Matters
Youll help solve real operational challenges that directly impact global commerce customer experience and supply chain performance.

Career Growth That Matters
We invest in mentorship leadership development and continuous learning supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models flexible schedules and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones we recognize contribution celebrate progress and value consistency over heroics.

A Collaborative Culture
Youll work alongside experienced consultants engineers product leaders and commercial professionals who value ownership transparency and high standards.

Perks youll appreciate:

• Employee Health:Comprehensive health and dental coverage for you and your family
• Time Off:Competitive paid time off and flexible leave policies
• Retirement:Retirement savings programs and employer contributions
• Professional Growth:Dedicated learning and development budget
• Flexible Work:Remote and hybrid work options
• Perks:Equipment allowances internet reimbursements business travel coverage and employee stock options (ESOP) where applicable.
• Community Engagement:Team events meetups and company offsites

Additional Perks

• Equipment and workstation allowances
• Internet and business travel reimbursements
• Employee stock options (ESOP) where applicable
• Team events meetups and company offsites

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence toassistin the screening assessment and shortlisting of applications for this position including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process contact

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code accommodations are available on request at any stage of recruitment and assessment. Contact and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposesin accordance withFIQsCandidate PrivacyNotice availablehere andin accordance withapplicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying you acknowledge this notice. Questions:

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust collaboration and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse inclusive and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code including race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age marital status family status or disability.

Learn More About Us:

Website:

LinkedIn:Fulfillment IQ

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Required Experience:

Senior IC