Majors Customer Success Manager

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. Were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

As a Majors Customer Success Manager youll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. Youll act as a trusted advisor deeply integrating Harvey into their business processes providing expert industry advice and shaping Harveys product roadmap.

• Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.

• Strategic Implementation: Lead the integration of Harvey into daily workflows ensuring seamless adoption and optimal use of our AI solutions.

• Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators addressing risks early and driving initiatives that support long-term customer success and retention.

• Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a must have product.

• Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement transforming customers into Harvey champions within their organizations.

• Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.

• Travel required: Up to 25% of the time

• Background in management consulting or technology advisory at a top tier management consulting firm or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house or in-house) environment

• History and comfort conducting change management and wide-scale adoption for large technology projects.

• Excellent communication and strategic planning skills and a capability of influencing stakeholders at every level including at the executive level.

• Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.

• A strong commitment to be collaborative and proactive with a team-first mentality.

• A chance to be at the forefront of AI technology and innovation directly impacting how our customers businesses operate and thrive.

• An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program building out best-in-class playbooks and processes.

• A collaborative work environment that promotes growth learning and development.

• $180000-$210000 OTE with an 80/20 split

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

IC