Major Incident Manager
Job Location:
Princeton, NJ - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Key Responsibilities
Own mission-critical incidents impacting business operations.
Lead executive communication with client leadership and stakeholders.
Coordinate global resolver teams across infrastructure cloud networks applications and workplace services.
Drive rapid service restoration and business impact mitigation.
Manage incident escalations and command-center activities.
Conduct executive-level incident reviews and reporting.
Identify operational improvement opportunities and drive remediation plans.
Support customer governance and service review meetings.
Required Skills
Advanced Major Incident Management experience.
Strong customer-facing and executive presentation skills.
Experience managing complex global incidents.
ITIL certification preferred.
ServiceNow expertise required.
Experience
Expericne in IT Operations.
Experience in Major Incident Management leadership roles.
Experience working with North American enterprise customers.
Preferred Certifications (Applicable to All Roles)
ITIL v4 Foundation/Managing Professional
ServiceNow ITSM
PMP or PRINCE2 (preferred for Change Manager)
Lean Six Sigma (desirable)
Mandatory Skills: ITIL Cross Functional Service Management .
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Required Experience:
Manager
