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Mailroom & Print Operations Analyst (Allentown, PA)

Davies

Job Location:

Allentown, GA - USA

Hourly Salary: USD 18 - 23

Posted: 6 October 2026 (Yesterday)

Application Deadline: 3 January 2027

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Our Story

Imagine being part of a team thats not just shaping the future but actively driving it. At Davies North America were at the forefront of innovation and excellence blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group we help businesses navigate risk optimize operations and spearhead transformation in the insurance and regulated sectors.

Whats in Store
We are on the lookout for a Mailroom & Print Operations Analyst. As the Mailroom & Print Operations Analyst you will be responsible for the accurate processing tracking scanning distribution and reconciliation of inbound and outbound mail and print communications. This role supports critical business operations by ensuring the timely handling of documents maintaining compliance standards and providing operational support for print and mailroom equipment.

This position will require you to work onsite in Allentown PA.

Key Responsibilities

Open sort review classify and accurately scan all incoming mail and documents according to established procedures and service level expectations.
Identify prioritize and route time-sensitive and business-critical correspondence to the appropriate departments or individuals.
Maintain accurate records and tracking logs for incoming documents using spreadsheets databases and other reporting tools.
Manage the custody organization retention and retrieval of essential business documents including titles powers of attorney (POAs) legal documents and other sensitive records.
Coordinate the distribution of critical documents to internal business partners while ensuring proper documentation and chain of custody.
Plan coordinate and execute large-scale outbound mailing campaigns including document preparation printing inserting postage application quality review and mail release.
Operate monitor and maintain high-volume printing scanning inserting and mailing equipment to support daily operational needs.
Serve as the primary point of contact for mailroom and print-related equipment issues performing initial troubleshooting and coordinating repairs with vendors as necessary.
Create shipping labels and process packages utilizing various courier and postal services including USPS FedEx UPS and other delivery providers.
Perform detailed reconciliation balancing and audit activities for outbound mailings to ensure accuracy completeness and compliance with business requirements.
Maintain inventory levels of mailroom and printing supplies coordinating orders and replenishment as needed to support uninterrupted operations.
Handle confidential proprietary and personally identifiable information (PII) in accordance with company policies HIPAA regulations and other applicable privacy requirements.
Identify opportunities to improve mailroom imaging and print processes to increase efficiency accuracy and service quality.
Collaborate effectively with internal departments vendors and external service providers to ensure timely and accurate document processing and delivery.
Cross-train on related operational functions and provide backup support for other areas within Shared Services as needed.
Perform additional duties and special projects as assigned.

Skills knowledge & expertise

High school diploma or equivalent
Mailroom experience preferred
Excellent organizational skills with high attention to detail
Strong understanding of processes procedures and workflow management
Proficiency with technology including Microsoft Office document imaging systems and mailroom equipment
Ability to work with a sense of urgency accountability and ownership
Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
Ability to troubleshoot and resolve printer inserter scanner and other mailroom equipment issues
Strong attention to detail and ability to accurately review process and reconcile documents
Ability to handle confidential and sensitive information in accordance with company policies and HIPAA requirements
Effective problem-solving analytical and decision-making skills
Strong verbal and written communication skills with the ability to work effectively with internal teams and external vendors
Commitment to continuous improvement and identifying opportunities to enhance operational efficiency

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America we are dedicated to supporting the wellbeing and future of our qualifying employees. Our comprehensive benefits package includes:

Medical dental and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Timeoff policies including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for nonexempt employees
Paid holidays
Life insurance and shortterm and longterm disability coverage

Benefit offerings eligibility and required employer contributions may vary based on role classification and applicable federal state and local laws including those tied to an employees primary work location.

Where required by law the Company provides paid sick leave paid family and parental leave and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills experience qualifications and geographic location which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions
The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Maintain regular and dependable attendance.
Be available and able to perform job responsibilities during established work hours.

Background Check & Fair Chance Compliance

Any background check or review of criminal history if applicable to the role will be conducted only after a conditional offer of employment and in compliance with applicable federal state and local laws including fairchance hiring requirements.

Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Policy
At Davies we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews we expect interview responses and assessments to reflect each individuals own experience knowledge and professional judgment.

We do not use sites like Facebook Craigslist or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal please email us at

Required Experience:

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