Mail Office Service Specialist

Mail/ Office Support
San Diego CA (Onsite)
3 Months
Parking: Free

Position Summary
We are seeking a reliable and customer-focused On-Site Services Specialist to support daily mail shipping receiving copying document imaging and general office services. The ideal candidate will have strong customer service skills good technical aptitude basic PC knowledge and the ability to work independently in a fast-paced service-driven environment.

Key Responsibilities

• Operate high-volume copiers duplicating equipment document imaging systems and related software.
• Perform copying printing scanning binding finishing and other document production tasks.
• Operate document management and image-handling software according to established procedures.
• Use Microsoft Office and email systems to open save send retrieve and transfer files.
• Handle incoming and outgoing mail faxes shipments and packages including sorting distributing and applying postage.
• Perform shipping and receiving activities and distribute supplies and completed work to designated locations.
• Inspect convenience copiers daily to ensure proper operation quality and adequate supplies.
• Clear paper jams and coordinate service calls or technical repairs when needed.
• Maintain daily meter readings service logs inventory records billing logs and management reports.
• Monitor and maintain inventory of office and production supplies.
• Respond to customer questions regarding job status service requests and feasibility.
• Deliver completed jobs to designated customer locations within or outside the assigned site.
• Maintain clean organized and well-stocked copier and work areas.
• Use equipment such as paper cutters hole drills bindery equipment joggers tape machines stackers electric staplers scales shrink-wrap machines postage meters calculators and fax machines.
• Perform filing document purging archiving and records-related duties as requested.
• Assist with conference and meeting room setup and other building support activities.
• Support office moves light facilities maintenance re-lamping and occasional cleaning as assigned.
• May travel between customer buildings and provide occasional after-hours or weekend support.
• Perform other duties as assigned.

Qualifications

• High school diploma GED or equivalent experience.
• 12 years of experience in office services copy/print services mailroom operations shipping/receiving document imaging or a related field preferred.
• Previous copy center or document production experience is a plus.
• Valid drivers license and required insurance coverage may be necessary for full-time employment with Ricoh.

Knowledge Skills & Abilities

• Excellent customer service and communication skills.

• Good PC and Microsoft Office skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Basic mathematical and filing skills.
• Ability to operate office machines copiers imaging systems and other technical equipment.
• Strong technical aptitude and willingness to learn new systems and equipment.
• Reliable self-motivated and able to work independently.
• Ability to work effectively in a fast-paced service-oriented environment.
• Ability to lift and move items weighing approximately 50lbs.