MACS Technology Coordinator

POSITION SUMMARY:

Serves as the primary technology support employee for one (or multiple) Mecklenburg Area Catholic Schools (MACS) site(s). The position is a MACS employee as such takes direction from the schools Principal and administrative staff while direct reporting is through The Diocese of Charlottes Technology Services Office. Technology Coordinator is assigned support tickets and provides level I and level II technical support for end-users for the computer and network environment. May be asked to assist RCDOC PC Support staff on level I and II tickets as needed for Diocese of Charlotte (DOC) and Catholic Charities Diocese of Charlotte (CCDOC). This employee serves as a project team member on technology projects. Works with various Diocesan entities delivering technology solutions that align with the strategic direction of the organization.

ESSENTIAL FUNCTIONS:

Works in Autotask helpdesk ticketing system; triage and prioritize tickets uses Autotask as a primary tool for tracking documenting communicating and closing helpdesk tickets with customers.

Deliver level I and level II technical support for MACS and Diocese of Charlotte employees.

Uses Microsoft Entra and Active Directory and assists in user account management.

Troubleshoot Microsoft Windows/365 and Microsoft Teams; answer how to questions.

Troubleshoot Apple iOS/iPadOS MacOS and Apple TV devices. Helps manage Apple apps and licenses via Apple School Manager.

Administer the schools portion of Google Workspace via Google Admin Console including provisioning accounts and ChromeOS devices.

Assists with endpoint management including desktop management mobile device management updating OS and other software inventory/asset management for their schools and device lifecycle management and deployment.

Network printer setup and ability to troubleshoot printing issues.

Install configure troubleshoot and maintain computer peripherals and connected devices including interactive projectors and A/V equipment (e.g. cleaning projector filters) printers scanners VoIP phones wireless appliances cameras etc.

OTHER RESPONSIBILITIES:

Works with senior team members on projects and service requests.

Assists with school technology budgets and advises school staff on technology needs.

Train school staff on computer hardware and software use for educating students.

Use technology request form (EA) or vendor quote when requesting purchase of all technology items.

Perform other duties assigned by school principal (e.g. rostering for Ed Tech websites).

EDUCATION EXPERIENCE AND SKILLS REQUIRED:

Required; CompTIA A Certification

Required; at least one (1) year of on the job experience providing PC support in a corporate and/or school environment

Preferred; Associate Degree in Information Technology Computer Science Networking or equivalent

Ability to react to an ever-evolving technology environment with a desire for continued training

Possess excellent communication organizational and interpersonal skills

Research solutions to resolve unique technical issues

Knowledge and general understanding of virtual technologies

Have a general understanding of NIST ISO and SANS standards

Must have a good record of accomplishment working as part of a team to accomplish common objectives

Candidates should be detail oriented with the ability to prioritize and juggle multiple tasks

Preferred candidates will possess the ability to set and meet deadlines