LTC Wellness Manager

Job Posting End Date: August 24

When you join the team at Unum you become part of an organization committed to helping you thrive.

Here we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout lifes moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health Vision Dental Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

And thats just the beginning

With 10000 employees helping more than 39 million people worldwide every role at Unum is meaningful and impacts the lives of our customers. Whether youre directly supporting a growing family or developing online tools to help navigate a difficult loss customers are counting on the combined talents of our entire team. Help us help others and join Team Unum today!

This Wellness Program Manager is responsible for delivering and evolving proactive long-term care wellness programs designed to help policyholders live healthier longer and more independent lives. The role combines clinical assessment member engagement care navigation and program operations to support aging in place reduce risk and improve outcomes across both pre-claim and emerging on-claim wellness offerings.

This position applies strong clinical and functional judgment to assess member needs identify appropriate interventions and connect policyholders and caregivers with tailored services resources and vendors. The role also supports implementation of new wellness initiatives by partnering across operations contact center analytics product legal and external vendors to ensure programs are operationally effective scalable and aligned with business goals.

Principal Duties and Responsibilities

• Engage policyholders and caregivers through outbound and follow-up calls to educate them on wellness programs encourage participation and support ongoing engagement.
• Conduct telephonic assessments using clinical and functional frameworks to identify risks needs and opportunities to support aging safely at home.
• Evaluate biological cognitive behavioral environmental and social factors affecting independence health and long-term care risk.
• Recommend wellness products services and interventions tailored to individual member needs and program eligibility.
• Support development of personalized care or wellness guidance designed to promote independence reduce risk and improve member experience.
• Review claims history intake information engagement signals and other available data to identify members who may benefit from early intervention or additional support.
• Document interactions recommendations and follow-up activities accurately in workflow systems and case management tools.
• Collaborate with wellness vendors and external partners to coordinate services resolve issues identify care gaps and improve the member experience.
• Partner with internal teamsincluding LTC operations navigation contact center analytics legal marketing and productto support implementation of wellness initiatives and ensure consistent member communication.
• Assist with rollout of new wellness programs by supporting training scripting process updates and operational readiness across impacted teams.
• Monitor member engagement and follow through on referrals recommendations and service utilization to improve outcomes and inform future program enhancements.
• Help identify opportunities to improve wellness workflows member journeys assessment approaches and program effectiveness.
• Provide education to policyholders and caregivers on aging resources home safety caregiver support community-based services and related wellness topics.
• Use motivational interviewing empathy and sound judgment to support members during sensitive or complex situations.
• Manage an individual work queue and contribute to team goals pilot execution and ongoing program development.
• May perform other duties as assigned.

Job Specifications

• Bachelors Degree required
• Degree in Occupational Therapy Social Work Nursing Gerontology Case Management Health Coaching or another relevant clinical or health-related discipline; equivalent experience may be considered.
• Licensure or certification in a clinical discipline (such as OT RN LCSW or CCM) preferred but not required
• 5 years of clinical experience or strong applied knowledge related to aging chronic conditions functional decline caregiving or care navigation.
• 5 years of experience supporting older adults caregivers or individuals with complex health or functional needs in settings such as home health care management long-term care rehabilitation hospice health plan support or community-based services.
• Experience engaging individuals by phone including education outreach enrollment support care coordination or motivational conversations.
• Excellent verbal and written communication skills with the ability to explain programs clearly and build trust with members and caregivers.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced cross-functional environment.
• Ability to work independently while collaborating effectively across operational and strategic teams.
• Strong critical thinking and judgment including the ability to escalate concerns and apply risk-aware decision making.
• Proficiency in Microsoft Office applications and ability to learn internal workflow CRM and case management systems.
• Familiarity with long-term care insurance aging-in-place services senior care resources or wellness programming preferred.
• Experience working with external vendors or community-based partners preferred.
• Willingness to travel 5-10%

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Unum and Colonial Life are part of Unum Group a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga TN with international offices in Ireland Poland and the UK Unum also has significant operations in Portland ME and Baton Rouge LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia SC with over 40 field offices nationwide.

Unum is an equal opportunity employer considering all qualified applicants and employees for hiring placement and advancement without regard to a persons race color religion national origin age genetic information military status gender sexual orientation gender identity or expression disability or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description actual pay will be based on skill geographical location and experience.

$63500.00-$120000.00

Additionally Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health vision dental) insurance benefits (short & long-term disability) performance-based incentive plans paid time off and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum