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Logistics Customer Service Representative

MSC Mediterranean Shipping Company

Job Location:

New Orleans, LA - USA

Yearly Salary: USD 50000 - 50000

Posted: 6 September 2026 (5 days ago)

Application Deadline: 4 December 2026

Vacancies: 1 Vacancy

Job Summary

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the worlds leading container shipping lines with headquarters in Geneva Switzerland MSC operates in over 675 offices across more than 155 countries worldwide with over 200000 MSC Group employees. With access to an integrated network of road rail and sea transport resources which stretches across the globe the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road rail and sea transport resources which stretches across the globe.

Looking for a career opportunity but have no experience

At MSC we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment and it is important for us to continue to bring professionals with different background and experiences. Together we will continue to grow while connecting the world around us. It is a big world and it takes expertise ingenuity hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet Come join us!

Job Summary/ Key Responsibilities:

Serves as a point of contact for Intermodal / Equipment customer & vendor questions and issues:

Fields Intermodal / Equipment questions from customers and vendors on a nationwide basis.
Establishes and maintains positive relationships with customers and vendors.
Provides timely and accurate response to inquiries following corporate guidelines. Generates potential solutions to issues.
Ensures that appropriate actions are taken to resolve problems and concerns or further escalates unique or complex customer issues to the appropriate internal department for resolution when necessary.
Maintains updated records of customers & vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service MSC proprietary systems).
Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope.
Performs other duties as required.

This role requires working on-site in the office for five days a week from Monday to Friday. There is no option for fully remote or hybrid work in this role unless required off-site duties are being office is located at Two Lakeway 3850 N. Causeway Blvd. Suite 1100 Metairie LA 70002

Qualifications & Key Competencies:

Bachelors degree preferred or equivalent experience in a similar role (supply chain transportation shipping logistics freight forwarding customer service etc.)
Attention to detail: advanced
Communication skills: advanced
Customer orientation: advanced
Dependability: advanced
Organization skills & time management: intermediate
Proactivity: intermediate
Problem solving: fundamental
Productivity: advanced
Team player: advanced
English: advanced
MS Excel with the ability to learn new software: intermediate

What We Offer

Health Rx Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50000
Long-term disability benefits
Flexible Spending Accounts - (Health Dependent Care Transit/Parking)
Supplemental Life Accident Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefitseffectiveday one:

Short Term Disability Insurance
401K Plan 3% Safe Harbor Contribution with option for additional 3% employer match
Wellness Program initiatives
CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal state or local laws.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information visitMSC Mediterranean Shipping Company.

Required Experience:

Unclear Seniority

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