Logistics Coordinator

Founded in 2013 Home Chef is the leading meal solutions company with both a retail and online presence. Available online at in retail at more than 2100 Kroger grocery stores Home Chef is committed to inspiring and enabling more people to cook simple delicious meals no matter how busy they are.

In 2023 Home Chef introduced a new brand Tempo! Tempo features a rotating selection of ready-to-heat meals delivered directly to your door. These meals are better-for-you versions of familiar favorites designed to save you time and reduce stress while maintaining a healthy lifestyle. Our Tempo menu includes options that are protein-packed fiber-rich calorie and carb conscious keto-friendly and dietitian-approved.

Similar to our recipes we recognize that variety is the spice of life and therefore our employees also bring their uniqueness and color to our fantastic team. Were eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chefs offerings.

The Logistics Coordinator is responsible for coordinating transportation activities monitoring shipments communicating with carriers and internal stakeholders and resolving routine operational issues. The role supports logistics operations through execution of established processes shipment tracking reporting and administrative activities.

Detailed Responsibilities

Manage Logistics day to day operations

• Monitor and track all loads and troubleshoot issues with carriers when problems arise
• Maintain accurate and timely shipment updates to ensure visibility and operational continuity
• Monitor and respond promptly to internal and external communications providing shipment status updates and pertinent information to carriers plant teams and key stakeholders
• Serve as the primary point of contact for carriers to facilitate shipment execution and status updates while providing prompt high-level customer service
• Coordinate the resolution of routine shipment issues while maintaining the best customer experience and escalate non routine concerns to management as needed.
• Utilize approved carrier network and established routing guidelines to secure transportation capacity and tender freight assignments
• Light weekend and after hours tracking
• Utilize Home Chefs Transportation Management System (TMS) to conduct daily operational tasks
• Use internal tools to communicate forecasted load requirements for truckload and LTL (less than truckload) shipments

Working cross functionally with plant teams

• Develop strong relationships and operational understanding with warehouse and production teams to coordinate load scheduling dock appointments and support efficient shipment execution
• Proactively communicate pertinent shipment details to/from carriers and internal teams
• Serve as the primary point of contact for freight exceptions (late pick ups rescheduling vendor issues etc.) coordinating resolution in accordance with established procedures to best avoid customer delays.

Reporting Auditing Claims Management

• Audit and reconcile invoices prior to payment by accounts payable
• Raise claims and other exception items as required
• Maintain data within internal tools

This position requires <10% travel.

Qualifications

The requirements listed below are representative of the knowledge skill and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• Completion of a four-year degree program in a related field
• Highly autonomous and proactive
• Strong verbal and written communicator and negotiator
• 1 year logistics and/or transportation experience required
• Mastery of spreadsheet usage (Excel Google Sheets)
• Strong ability to multi-task and flexibly switch between tasks detail orientation
• Strong sense for numbers in a business context e.g. prices spend
• Capable of quickly assessing competing priorities and maintaining fast response times

More About Us

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