Lobby Ambassador (Part-Time)

At Loews Hotels at Universal Orlando our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect engage and delight

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting challenging fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you just as we care for others.

Who We Are: Founded in 1960 Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race color religion sex sexual orientation gender identity national origin veteran or disability status that makes you you is a daily focus for us.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet designed as a rock stars mansion.

What Were Looking For:

A warm welcoming and highly observant Lobby Ambassador who will be the face of the hotels guest experience. Youll be the first point of contact for guests entering the property setting the tone for their stay with genuine hospitality and personalized this role youll create memorable moments through thoughtful interactions anticipate guest needs and provide seamless support across the lobby and public areas. Youll work closely with Guest Services Concierge and Security to ensure every guest feels seen heard and cared for.

Who You Are:

• Hospitality Enthusiast: You naturally connect with people and love making others feel welcome.

• Observant and Proactive: You notice the little things and act quickly to enhance the guest experience.

• Professional Presence: You carry yourself with poise and confidence representing the brand with pride.

• Resourceful Guide: You know the property inside and out and enjoy helping guests navigate their stay.

• Team-Oriented Collaborator: You work seamlessly with others to deliver exceptional service.

• Veterans and military spouses are encouraged to apply.

What Youll Do:

• Greet guests warmly upon arrival and departure offering assistance and personalized attention.

• Serve as a visible and approachable presence in the lobby ready to assist with directions recommendations or concerns.

• Monitor guest flow and lobby activity to ensure a welcoming and orderly environment.

• Anticipate guest needs and proactively offer support from luggage assistance to local insights.

• Coordinate with Guest Services and Concierge to ensure timely responses to guest requests.

• Assist with VIP arrivals special occasions and guest recognition programs.

• Maintain cleanliness and presentation of lobby and public areas in collaboration with Housekeeping.

• Support crowd control and guest movement during peak check-in/check-out times and events.

• Provide information about hotel amenities services and local attractions.

• Report safety concerns or unusual activity to Security and Management.

• Assist with guest recovery efforts ensuring concerns are addressed with empathy and urgency.

• Support front desk operations during high-volume periods.

• Maintain knowledge of hotel policies emergency procedures and service standards.

• Participate in lobby activations and seasonal guest engagement initiatives.

• Stand and walk for extended periods.

• Occasionally lift up to 45 pounds reach bend crouch kneel push pull and walk.

• Maintain professional appearance and grooming standards.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include:

• Previous experience in hospitality or relevant industry preferred.

• Intermediate computer skills and ability to learn Property Management Systems required.

• Position requires the ability to communicate effectively in English both verbally and written with team members leaders and guests.

• Position requires flexibility to work a varied schedule including days nights weekends and holidays as scheduled. Position requires prolonged standing throughout shift.