Loan Support Specialist I

United Consumer Financial Services Compa

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

The Loan Support Specialist is responsible for maintaining company standards and utilizing proper risk guidelines in the evaluation of consumer retail installment applications. This position has the capacity and willingness to handle and resolve challenges with a high level of complexity and customer care.

Hybrid and remote work schedules are available. To qualify for a remote work schedule you must be willing to work nights and reside in the Westlake OH area.

Level I Responsibilities

• Review and understand credit reports.
• Make accurate lending decisions on straightforward credit applications consistent with UCFS Credit Policies Rules and Procedures.
• Recognize and resolve challenges early in the process to ensure that applicants are receiving great customer service experience.
• Spot and address potential fraud or inconsistencies in application information.
• Communicate the manual decisions of all credit applications to appropriate parties.
• Perform additional tasks assigned by leadership.

Level II Responsibilities

• Review more complex loan applications that require deeper credit analysis.
• Ability to send helpdesk tickets as designated.

Level III Responsibilities

• Decision higher-risk or higher-authority loan applications.
• Conduct customer interviews as needed to further determine capacity willingness to pay and credit report discrepancies.
• Update recover or re-evaluate applications when new information becomes available. Provides peer leadership and mentorship.

• Must be local or willing to relocate to the Westlake OH area.

• High school diploma or equivalent required. Bachelors degree in business finance or related field a plus.

• Previous consumer lending experience preferred.

• For certain positions foreign language fluency may be required.

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.