Loan Servicing Quality Control Specialist

River Run is a shared services organization that supports banking affiliates Newburyport Bank Pentucket Bank and Rollstone Bank & Trust.

The Loan Servicing Quality Control Specialist ensures the accuracy completeness and compliance of loan data by performing detailed quality control reviews on new loan boardings and loan maintenance changes. Reviews daily reports to identify and address any issues ensuring all changes are supported by proper documentation and are accurate prior to billing.

Essential Job Functions

• Perform quality control reviews for new loan boarding loan maintenance transactions and loan discharges to ensure accuracy proper documentation and compliance.
• Support consumer residential commercial and escrow loan servicing by validating maintenance transactions and providing backup quality control support for loan boarding and maintenance.
• Manage ARM rate and payment changes approve daily rates and servicing adjustments and monitor daily reports to identify research and resolve servicing exceptions.
• Reconcile assigned general ledger accounts investigate discrepancies and review validate and submit invoices for processing and payment.

Qualifications Experience and Education

• High school diploma or equivalent required with 35 years of experience in loan servicing loan operations lending support or quality control within a financial institution.
• Working knowledge of applicable state and federal lending regulations including RESPA the Homeowners Protection Act and the Biggert-Waters Flood Insurance Reform Act.
• Proficiency with Microsoft Office and other standard business applications.
• Strong customer service attention to detail and the ability to work both independently and collaboratively as part of a team.

River Run Services LLC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process you may contact Human Resources at or call .

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience skills and internal equity to ensure fairness and consistency across our organization.

Salary Description