Loan Operations Specialist

How will this role impact First Command

Responsible for providing operational support for consumer loan servicing activities including payment processing loan maintenance customer service reporting and account administration. Ensures loan transactions are processed accurately timely and in accordance with bank policies and procedures while delivering excellent service to clients advisors and internal business partners.

What will the employee do in this role

• Manage the loan servicing inbox and respond to loan-related inquiries from clients advisors and internal departments.
• Process loan payments received through various channels including ACH AFT wire transfers internal transfers and other approved payment methods.
• Research and resolve payment discrepancies rejected transactions and unposted payments.
• Review and process Loan Change Memos and approved loan modifications.
• Manage loan payoff requests ensuring accurate payoff calculations loan closure and document retention requirements are completed.
• Provide support through the department phone queue and deliver prompt resolution of customer inquiries.
• Review system reports research and resolve exceptions and complete required operational reporting to support the accuracy of loan servicing activities.
• Maintain accurate records and ensure documentation is properly retained in designated systems.
• Assist with audits compliance reviews and quality control activities.
• Cross-train and provide backup support for other Consumer Loan Operations functions as assigned.

What skills and qualification do you need

Education

• High school diploma or equivalent required.
• Bachelors degree in business finance accounting or economics preferred.

Work Experience

• With a high school diploma or Associates degree: 1-3 years of experience working in banking/financial services required (experience working directly with clients on servicing-related issues preferred).
• With a Bachelors degree: 0-3 years of experience.

Required Knowledge Skills and Abilities

• Knowledge of consumer lending and loan servicing processes.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a high-volume work environment.
• Proficient in Microsoft Office and banking software applications.