Loan Administration Manager

Posting Description

LOAN ADMINISTRATION MANAGER Credit Union provides operational leadership and strategic direction for the Loan Administration department in partnership with the Vice President of Loan Administration & Asset Management. This role oversees end-to-end servicing operations controls data integrity and member service across consumer home equity real estate investor mortgage indirect and future small business/commercial loan products within the Fiserv DNA core system; leads and develops a high-performing team; and ensures accurate timely and member-focused service. The Manager also maintains compliant policies procedures and quality-assurance programs; administers investor servicing requirements including Fannie Mae Freddie Mac and FHLB guidelines; and supports secondary-market activities audits examinations system governance vendor oversight business continuity reporting servicing transformation and continuous process improvement.

The full job description is available here.

Job Requirements

REQUIRED: Bachelors degree in business finance or a related field or an equivalent combination of education and relevant experience; a minimum of five years of progressively responsible experience in loan administration loan servicing or a closely related area; two or more years of experience supervising employees leading teams or providing formal work direction; and experience with investor servicing including Fannie Mae Freddie Mac and FHLB requirements and secondary-market operations; experience supporting regulatory investor or independent audits. PREFERRED: Hands-on experience with Fiserv DNA in a loan servicing or loan administration environment; Fiserv SMB experience; demonstrated experience developing operational controls quality-assurance programs performance metrics and management reporting; experience managing servicing vendors business continuity planning audit or examination responses system testing and change implementation; experience leading process improvement workflow automation digital servicing servicing transformation initiatives; or relevant industry certification or advanced degree such as an MBA or CMB.

10/8/2026