Live Chat Agent

About the roleWe are seeking a proactive Live Chat Agent to deliver realtime support to our customers via chat channels. The successful candidate will handle inquiries resolve issues and maintain a positive brand experience while working onsite.

Key responsibilities

• Respond to inbound chat requests promptly adhering to service level agreements.

• Diagnose and troubleshoot customer problems escalating complex cases when necessary.

• Document interactions accurately in the CRM system.

• Identify opportunities to upsell or crosssell relevant products and services.

• Maintain uptodate knowledge of product features policies and procedures.

• Collaborate with support sales and technical teams to ensure seamless issue resolution.

• Provide feedback on recurring issues to drive process improvements.

Required qualifications

• 27 years of experience in customer service or livechat support.

• Proficiency with major live chat platforms (e.g. Zendesk Chat Intercom LivePerson).

• Excellent written communication skills with strong grammar and spelling.

• Ability to multitask prioritize and manage time effectively in a fastpaced environment.

• Demonstrated problemsolving aptitude and a customerfirst mindset.

• Highspeed internet connection and a quiet workspace for onsite operations.

Nice to have

• Experience with CRM tools such as Salesforce or HubSpot.

• Familiarity with basic HTML/CSS for formatting chat responses.

• Previous experience in a SaaS or ecommerce setting.

• Multilingual abilities.

Required Skills:

Customer Service Live Chat Platforms Communication