Lifecycle Marketing Manager

Lifecycle Marketing Manager

Marketing Hireology Chicago IL Hybrid Full-Time

Hireology is a 15-year market leader in HR technology trusted by thousands of businesses to help them hire and build outstanding teams. Recognized by Built In Chicago as a Best Place to Work multiple years running were a hybrid team of committed and optimistic talent looking for the next person to help us build the future of hiring for frontline high-volume businesses.

As Lifecycle Marketing Manager youll own the marketing programs that grow Hireologys existing customer base working closely with Customer Success. That means educating customers on product value and new features increasing adoption of the capabilities that matter most and building the plays that turn feature launches and usage signals into upsell and cross-sell revenue.

The primary measure of success for this role will be net revenue retention with secondary metrics to include gross revenue retention churn rate feature adoption rate renewal rate and expansion revenue.

Customer Adoption & Retention

• Develop and execute customer marketing programs that increase customer adoption satisfaction and retention.
• Analyze customer behavior and product usage data to identify gaps in product adoption.
• Identify and build educational content (e.g. emails guides webinars) and enablement programs that increase adoption of key product features.
• Partner with Customer Success on Executive Business Review and renewal-focused content providing trends usage insights and value-story content.

Customer Expansion & Advocacy

• Partner with Customer Success to build repeatable plays for new product introductions and upsell and cross-sell opportunities.
• Identify expansion-ready accounts using product usage adoption and customer health data.
• Build the campaigns and content Customer Success need to convert expansion opportunities into closed-won revenue.
• Run regular reviews with Customer Success to refine plays based on whats actually converting.
• Build a customer reference and advocacy program so Sales has case studies and referenceable customers to draw on for expansion deals.

Cross-Functional Collaboration

• Coordinate retention and expansion initiatives across Marketing Product and Customer Success from planning through execution.
• Partner with Product Marketing to keep messaging consistent from onboarding through expansion.
• Support customer-focused events including webinars and in-person events to increase engagement and customer loyalty.
• Share customer feedback and usage trends with Product to inform roadmap and messaging priorities.
• Own the customer-facing message when high-severity issues occur partnering with Customer Success Support and Product to reach impacted customers quickly.

• 4 years of experience in lifecycle marketing customer marketing or email marketing ideally in B2B SaaS.
• Experience partnering cross-functionally to drive measurable retention and expansion revenue.
• Strong experience with marketing product and customer success tools (6sense HubSpot Salesforce Gainsight or similar).
• Solid understanding of customer journey mapping segmentation and personalization with a data-driven approach to testing and optimizing campaigns.
• Experience building customer education programs such as webinars trainings or enablement content is a plus.
• Excellent project management skills with the ability to work across multiple teams and prioritize competing projects.
• Strong written and verbal communication skills with the ability to personally write lifecycle content from email to in-app messaging that customers read and act on.
• Comfortable using AI tools to help scale content production is a plus.

• Unlimited paid time off and mental health days
• Health Dental and Vision insurance coverage from day one
• 401(k) with company match
• Hybrid office in the heart of Chicago
• External learning budget
• Amazing growth opportunities and more

• Base Salary: $95000$110000 (Plus Company Bonus)

Hireology is committed to equal employment opportunities regardless of race color genetic information creed religion sex sexual orientation gender identity national origin age marital status disability status or protected veteran status or any other category protected under the law. All employment decisions are solely based on business needs job requirements and individual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit qualifications experience ability and job performance.