Lifecycle Account Manager

Everpure (NYSE: P) has evolved from storage pioneer to data platform closing fiscal 2026 with $3.7 billion in revenue its first billion-dollar quarter and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers AI labs the AI hardware supply chain data platform providers and the broader AI ecosystem.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

The Lifecycle Account Manager (LAM) is a strategic revenue-aligned post-sales role sitting within the Lifecycle Revenue Organization. Partnering closely with Account Executives (AEs) and Sales Engineers (SEs) the LAM owns telemetry-driven account oversight business value realization and capacity activation across a dedicated portfolio of customer accounts.

This is a commercially accountable role: success is measured not by satisfaction scores alone but by hard consumption and revenue outcomes utilization retention and expansion.

• Drive Capacity & Adoption Eliminate idle or dark capacity by driving use-case adoption and workload expansion.
• Protect Retention (GRR) Deliver measurable Business Value Outcomes (BVOs) that secure renewals and protect Gross Revenue Retention.
• Expand Revenue (NRR) Accelerate Net Revenue Retention by transitioning customers onto continuous platform subscription models (e.g. Evergreen//One EDC Portworx).

• Proactive Oversight Analyze Pure1 telemetry to identify accounts with stagnant capacity utilization.
• Early Risk Triage Lead intervention for target account cohorts from T-180 through T-12 to preemptively mitigate churn and down-sell risk.
• Account Intelligence Synthesize input across CS PS AE and SE teams to assess stakeholder sentiment account history and overall engagement health.
• Value Mapping Facilitate post-sale Business Value Outcome (BVO) workshops to align client goals with unallocated capacity.
• Impact Tracking Establish baseline metrics (B₀) and run regular check-ins to demonstrate performance efficiency and ROI against original sales promises.
• Strategic Roadmapping Partner with account teams to deliver EDC Blueprint workshops and actionable adoption roadmaps.
• Activation Playbooks Execute structured Capacity Activation playbooks to guide clients in migrating secondary workloads into idle headroom.
• Professional Services Alignment Collaborate with Advanced Services to scope and position projects that ensure seamless migration.
• Pipeline Generation Leverage hardware utilization insights to surface expansion opportunities and deliver qualified leads to AEs.
• Subscription Migration Partner with AEs to convert CapEx hardware refresh cycles into predictable subscription ARR.
• Strategic Collaboration Work in lockstep with AEs (commercial lead) and SEs (technical lead) while maintaining clear operational boundaries with CS (satisfaction) and Product teams.

• Professional Experience: 58 years in Customer Success Management Value Engineering Technical Account Management or Commercial Account Management within enterprise SaaS IT infrastructure or cloud environments.
• Scale: Track record leading demanding accounts with $10M revenue building relationships from C-level executives down to directors managers and practitioners.
• Domain Knowledge: Strong grasp of cloud-consumption economics (ARR NRR GRR CapEx-to-OpEx transitions) with familiarity in enterprise storage data management or infrastructure technologies.
• Commercial & Strategic Acumen: Proven ability to identify expansion opportunities defend renewals and drive value-realization motions.
• Data-Driven & Analytical: Comfortable using product telemetry analytics tools and CRM systems to spot risk and uncover expansion signals.
• Communication & Facilitation: Executive presence with demonstrated ability to lead customer workshops present value reports to C-level stakeholders and manage cross-functional sales/SE teams.

• Value Realization Expertise Translates complex technical metrics into quantifiable business value outcomes for customer executives.
• Proactive Risk Triage Reads telemetry signals anticipates renewal friction and intervenes early.
• Cross-Functional Orchestration Drives alignment across AE SE Professional Services and Customer Success stakeholders.
• Adoption Playbook Execution Designs refines and executes structured playbooks to accelerate workload adoption and capacity burn-down.

The Lifecycle Account Manager (LAM) is a strategic revenue-aligned post-sales role sitting within the Lifecycle Revenue Organization. Partnering closely with Account Executives (AEs) and Sales Engineers (SEs) the LAM owns telemetry-driven account oversight business value realization and capacity activation across a dedicated portfolio of customer accounts.

This is a commercially accountable role: success is measured not by satisfaction scores alone but by hard consumption and revenue outcomes utilization retention and expansion.

• Drive Capacity & Adoption Eliminate idle or dark capacity by driving use-case adoption and workload expansion.
• Protect Retention (GRR) Deliver measurable Business Value Outcomes (BVOs) that secure renewals and protect Gross Revenue Retention.
• Expand Revenue (NRR) Accelerate Net Revenue Retention by transitioning customers onto continuous platform subscription models (e.g. Evergreen//One EDC Portworx).

• Proactive Oversight Analyze Pure1 telemetry to identify accounts with stagnant capacity utilization.
• Early Risk Triage Lead intervention for target account cohorts from T-180 through T-12 to preemptively mitigate churn and down-sell risk.
• Account Intelligence Synthesize input across CS PS AE and SE teams to assess stakeholder sentiment account history and overall engagement health.
• Value Mapping Facilitate post-sale Business Value Outcome (BVO) workshops to align client goals with unallocated capacity.
• Impact Tracking Establish baseline metrics (B₀) and run regular check-ins to demonstrate performance efficiency and ROI against original sales promises.
• Strategic Roadmapping Partner with account teams to deliver EDC Blueprint workshops and actionable adoption roadmaps.
• Activation Playbooks Execute structured Capacity Activation playbooks to guide clients in migrating secondary workloads into idle headroom.
• Professional Services Alignment Collaborate with Advanced Services to scope and position projects that ensure seamless migration.
• Pipeline Generation Leverage hardware utilization insights to surface expansion opportunities and deliver qualified leads to AEs.
• Subscription Migration Partner with AEs to convert CapEx hardware refresh cycles into predictable subscription ARR.
• Strategic Collaboration Work in lockstep with AEs (commercial lead) and SEs (technical lead) while maintaining clear operational boundaries with CS (satisfaction) and Product teams.

• Professional Experience: 58 years in Customer Success Management Value Engineering Technical Account Management or Commercial Account Management within enterprise SaaS IT infrastructure or cloud environments.
• Scale: Track record leading demanding accounts with $10M revenue building relationships from C-level executives down to directors managers and practitioners.
• Domain Knowledge: Strong grasp of cloud-consumption economics (ARR NRR GRR CapEx-to-OpEx transitions) with familiarity in enterprise storage data management or infrastructure technologies.
• Commercial & Strategic Acumen: Proven ability to identify expansion opportunities defend renewals and drive value-realization motions.
• Data-Driven & Analytical: Comfortable using product telemetry analytics tools and CRM systems to spot risk and uncover expansion signals.
• Communication & Facilitation: Executive presence with demonstrated ability to lead customer workshops present value reports to C-level stakeholders and manage cross-functional sales/SE teams.

• Value Realization Expertise Translates complex technical metrics into quantifiable business value outcomes for customer executives.
• Proactive Risk Triage Reads telemetry signals anticipates renewal friction and intervenes early.
• Cross-Functional Orchestration Drives alignment across AE SE Professional Services and Customer Success stakeholders.
• Adoption Playbook Execution Designs refines and executes structured playbooks to accelerate workload adoption and capacity burn-down.

This role isin-personin our Santa Clara CAoffice.

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.