L&I Customer Service Specialist 2

Our Mission:Keep Washington Safe and Working!

Our Values: Customer Focus One L&I Respect Diversity Equity and Inclusion Learning and Growth Reliability

If youre someone who enjoys making a positive impact solving problems and helping others and making an impact on Washingtons workforce then apply for our Customer Service Specialist 2 positionin the L&I Customer Service Compliance and Public Safety Division (CSCPS)!

The assigned duty station for this position is Tumwater Washington.

Telework is currently available up to 3 days a week with 2 days in office required. The current telework schedule is not guaranteed and may be subject to change dependent on business need. This position is not eligible for full-time telework.

Whats it in for YOU

• Make a Difference: Your work will contribute to the safety economic well-being and success of Washingtons workers. Your role will directly impact real people!
• Work-Life Balance: Depending on business needs you may be eligible for telework or flexible schedule options after your probation period.
• Generous Benefits: From medical coverage to retirement plans weve got you covered. Plus enjoy generous vacation time to recharge and grow.
• Great Team Culture: We believe in diversity respect and creating a workplace where everyones voice is heard. Join a team thats passionate about service and learning!
• Opportunity for Growth: Whether its mastering new programs or advancing your career well provide ongoing training and development opportunities.

What youll be doing:

Get ready for a role where every day brings new challenges and opportunities to make a real impact! As a key part of our team youll:

Supporting Workers & Employers:

Required Qualifications:

• Experience:

High school diploma or equivalent and2 (two)years of experience providing assistance to clients/customers regarding inquiries complaints or problems.

OR

One year of experience as a Customer Service Specialist 1.

OR

Equivalent education/experience.

Desired Qualifications:

• Communication Skills: You can communicate effectively making even complex information easy to understand.
• Customer-Centered: Youre passionate about helping people and creating positive experiences. Youll thrive in a fast-paced environment where every day brings new challenges and opportunities.
• Tech-Savvy: Youll use multiple systems so being comfortable with technology is essential.

Things You Need To Know

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employees career. Click on the Benefits tab to learn more.

At L&I your voice addition L&I is a diverse state agency dedicated to the safety and health and security of Washingtons 3.3 million workers. Take a look at thisbrief video and learn more about why L&I is an employer of choice.

To receive more information on opportunities at L&I sign up forGovDeliveryand select L&I job alerts.

Application Process:

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you it is in your best interest to identify the knowledge skills and abilities that address the mandatory and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. Acover letter showcasing your qualifications and enthusiasm for the role.
2. A currentresume detailing applicable experience and education.
3. A list of at least three professional references with current contact information.

Well be reviewing applications soon so dont miss your chance to join this incredible team!

Please do not attach or place any information about your vaccination status including disclosure of leaving employment due to a vaccination requirement for COVID -19 within the application resume or cover letter. If you do we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice:

Prior to a placement in this position a background check including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other Information:

Note: For positions requiring travel you must have a valid unrestricted drivers license and have insurance if driving a privately owned vehicle on state business.

• This position is represented bytheWashington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know

Washington isAmericas Top State to live play and work according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work L&I provides one of the most competitive benefits packages in the also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules.L&I is a diverse state agency dedicated to the safety and health and security of Washingtons 3 million workers.

Veterans Placement

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy) NGB 22 or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information contact L&Is

Diversity Equity and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agencys greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process or those needing this announcement in an alternative format may call . TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more information

If you have any questions regarding this job posting program or the agency please contactApril Sharp.