Level II Security Officer Hilton Palacio del Rio

Join a Growing Security Leader Protecting What Matters Most

Rapid Response Security is a dynamic and fast-growing security services company based in San Antonio TX dedicated to delivering customized high-quality protection and peace of mind for our clients. We provide a broad range of professional services from 24/7 camera monitoring and access control to advanced security patrols crisis intervention training executive protection and more all tailored to meet individual client needs. Our team of trained experienced professionals brings a commitment to excellence efficiency and client satisfaction that sets us apart in the industry.

At Rapid Response Security youre not just joining a security company youre joining a team that values expertise reliability and a proactive mindset in everything we do. Were looking for dedicated individuals who are ready to grow their careers support our mission of keeping people and property safe and make a meaningful impact in the communities we serve.

Position Summary

Rapid Response Security is seeking a Level II Security Officer to join Zachry Hospitality where security is more than protectionit is part of the guest experience. This role is ideal for a professional who values discretion service excellence and calm confidence in a refined hospitality environment.

Our security team plays a key role in protecting the privacy of distinguished guests while maintaining an atmosphere defined by luxury precision and professionalism.

Working hours for this position are 10-hour shifts which will equal a 40-hour work week and may fall within one of the following schedules: 6:00 a.m. to 4:00 p.m. 2:00 p.m. to 12:00 a.m. (midnight) or 10:00 p.m. to 8:00 a.m.

What Youll Do

• Maintain a safe and secure hotel environment while upholding elevated service standards.
• Monitor surveillance systems alarms and access points to ensure guest and property safety.
• Conduct regular patrols of guest areas public spaces and back-of-house locations.
• Respond to incidents medical situations or disturbances with professionalism and discretion.
• Use de-escalation techniques to resolve concerns calmly and without disruption.
• Represent a service-oriented security presence by assisting guests with directions luggage and special requests when appropriate.
• Support VIP guests private events and high-profile functions with discreet security coverage.
• Complete clear professional incident reports using digital reporting systems.
• Work collaboratively with hotel teams to support overall operations when needed.

This job summary is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of responsibilities duties and skills required.

What Were Looking For

• Two years previous security experience in a luxury hotel boutique hospitality high-end retail or similar environment preferred.
• Strong verbal communication skills with the ability to interact confidently with guests colleagues and emergency responders.
• Proven ability to remain calm and professional in high-pressure situations.
• Experience using de-escalation and conflict-resolution techniques.
• Excellent writing skills for accurate objective incident reporting.
• Comfortable using computers digital logbooks and standard office applications.
• Valid Level II Security License (state-required e.g. Texas Level 2) preferred.
• Current CPR/First Aid certification preferred.
• Ability to stand and walk for extended periods walk up and down stairs lift up to 50 lbs. and work indoors/outdoors as needed.
• Availability to work overnight shifts weekends and holidays as needed to support hotel events and operational needs.

Professional Expectations

• Maintain a professional appearance and demeanor that always reflects the standards of a polished hospitality environment.
• Exercise the highest level of discretion and confidentiality with guest information.
• Recognize that this role blends security with exceptional service where professionalism and presence are essential.

Our Industry-Leading Benefits Include

• Comprehensive Medical Dental Vision and Life Insurance
• 401(k) with 6% dollar-for-dollar company match Paid Time Off and an annual Performance Bonus Program
• Company-paid short- and long-term disability insurance
• Employee Assistance Program (EAP) for you and your family
• Opportunities for training professional development and advancement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or any other legally protected status.

Required Experience:

Unclear Seniority