Level 2 Helpdesk Support Technician

Peak to Creek Precision Staffing
Kernersville NC Contract $30.00 per hour

Peak to Creek Precision Staffing is seeking a Level 2 Helpdesk Support Technician to troubleshoot technical issues support end users and keep business systems running smoothly.

This opportunity is a good fit for someone who enjoys solving problems communicates clearly and can handle both everyday support requests and more complex escalations.

• Respond to support requests by phone email and ticketing system documenting issues and prioritizing urgent needs.
• Resolve escalated hardware software operating system and network issues.
• Troubleshoot Windows macOS Microsoft 365 printers Wi-Fi and VPN connectivity.
• Manage user accounts access permissions and password resets through Active Directory and Microsoft Entra ID.
• Support employee onboarding and offboarding device setup and endpoint management using tools such as Microsoft Intune.
• Check backup and restore status storage capacity and security patch deployment.
• Investigate recurring problems and document solutions to improve future support.
• Escalate issues requiring additional expertise with clear troubleshooting notes.

• 24 years of hands-on technical support experience preferably in a managed services or corporate IT environment.
• Experience using helpdesk ticketing systems and remote monitoring and management tools.
• Working knowledge of Microsoft 365 administration Exchange Online and Teams.
• Familiarity with Active Directory Group Policy and user permissions.
• Understanding of TCP/IP DNS DHCP VPNs and network troubleshooting.
• Strong customer service skills and professional phone and email communication.
• The ability to manage competing requests stay calm during outages and keep accurate documentation.

• Location: Kernersville North Carolina
• Employment Type: Contract
• Pay: $30.00 per hour

Interested Apply or contact Peak to Creek Precision Staffing to learn more.