Learning & Development. Sr. Program Manager

Are you a strategic orchestrator who thrives in complex global environments We are looking for aSenior Program Managerto join our Global Team Management and Inclusion (GTMI) team to lead high-impact initiatives that bridge the gap between complex business challenges and creative scalable solutions.

Thisisnta role for someone who needs a roadmap; this is a role for someone who builds them. You will act as a change agent driving global programs frominceptionto delivery exercising sound judgment andmaintainingautonomyto steer stakeholders toward successful outcomes without needing a safety net.

Key Responsibilities:

Youwontjust bemaintainingprograms; you will be evolving our organizational intelligence. You will serve as the primary architect and driver for several high-visibility pillars:

• AI School Strategy & Governance:You will be at the forefront of our enterprise-wide AI transformation. This includes modernizing the AI School scaling content and launching targeted programs (including AI communication and the integration ofour internalOptUsite) to ensure our workforceremainsahead of the curve.

• Global Udemy Rollout:You will act as the end-to-end program lead for the global deployment of Udemy Enterprise. This is a high-stakes initiative requiring you to synchronize stakeholders across multiple time zones and secure alignment from senior leadership on adoption strategies that drivereal businessvalue.

• End-to-End New Hire Experience:As a core contributor to our global end-to-end newhire redesign(OnboardU) you will influence the future of how we bring talent into the company. You will ensure that learning priorities and GTMI standards are seamlessly woven into a world-class global onboarding experience.

• Portfolio Excellence & Innovation:You will own the evolution of our core training assets partnering with cross-functional program managers to shape the soft-skill capabilities of our global organization.

WhatYoullOwn

• Global Strategic Partnership:Consult with business leaders worldwide to prioritize and solve complex variable-factor problems.

• Executive Presence & Facilitation:You are the face of your programs. You will own meetings with senior leadershipfacilitatehigh-stakes discussions and drive consensus. We value your ability to manage expectations provide clear concise communication and follow through with a rigor that requires minimal oversight.

• Change Leadership:As a catalyst for improvement you will proactivelyidentifyissues perform root-cause analyses and implement solutions thatevolveour business operations.

What You Bring

• Proven Track Record: 8 years of experience (or equivalent combination of education and experience). You have a history of navigating complex organizational structures and resolving issues that require more than a textbook approach.

• Communication Mastery:Youpossessthe ability to distill complex data into actionable insights for leadership. You know when to seek input from senior stakeholders and when to lead with confidence.

• Analytical Rigor:You are comfortable working on issues where variables are constantly shifting and you have the critical judgment to select the right techniques to achieve success.

• Global Mindset:You understand that one size rarely fits all. You apply global nuances to your strategies ensuring our programs are effective inclusive and scalable.

• Continuous Improvement: Youare proactivelyidentifyingopportunities to improve programsprocessesand ways of working.

• Measurement and Impact: You define success measures evaluateeffectivenessand use data/insights to continuously improve outcomes.

Qualifications:

• Bachelors degree plus 8 years of related experience; OR Masters degree plus 6 years

• Demonstrated experience in instructional design needs assessment root cause analysis and proactive stakeholder management.

• A Team Lead mindsetyoupossessthe capability to coordinate personnel and influence outcomes without relying on next-level management for daily direction.

• Knowledge and experience in implementing AI training and globaldeployment of Udemy/online training is a plus.

Why This is a Career-Defining Opportunity

• Innovation-First:Youarentjust managing existing processes; you are designing the future of learning and AI capability at Rakuten.

• Global Influence:You willfacilitatedecisions thatimpactemployees across every region acting as a key advisor to leadership on how we scale our culture and technical skills.

• End-to-End Ownership:From vendor selection and strategic planning to global rollout and adoption you will own the full lifecycle of these initiatives providing you with a platform toshowcaseyour leadership and strategic vision.

If you are a builder who thrives on influencing global strategy and want to leave a lasting mark on Rakuten we want to hear from you.

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