Leader, Knowledge, Training and Communications Sr Mgr, Contact Center

KnitWell Group a specialty retail operating company comprises some of the most iconic brands in America Ann Taylor Chicos Haven Well Within Lane Bryant LOFT Soma Talbots White House Black Market. Individually our brands are unique and strong. Together we are powerful.

Our common thread is our commitment to create exceptional products provide memorable experiences and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

Leader Training Knowledge & Communication Sr Manager Contact Center

About the role
The Leader of Training Knowledge & Communication is responsible for cultivating a culture of learning and implementing high-impact learning strategies to enhance business performance and accelerate associate development and engagement. This role will oversee the design planning implementation and review of training knowledge and communication programs ensuring alignment with the strategy and priorities of the Contact Center Shared Service organization supporting the KnitWell group of brands.

The impact you can have

• Develop and manage the roadmap of learning knowledge and communication programs/solutions that support ever evolving business needs and ties to the talent and development of the Contact Center Shared Service team members and leaders.
• Develop and implement knowledge management & communication strategies and processes to ensure efficient knowledge sharing retrieval and utilization across the shared service organization.
• Assist in project management of contact center initiatives to proactively determine needs resources and communication that impacts learning and development of contact center agents.
• Utilize and Grow Learning Management System that encourages continued engagement across the contact center. Use this technology to also define career paths and help provide agents with growth opportunities.
• Identify needs as well as manage all Training Knowledge and Communication Software/ Applications and vendor relationships.
• Responsible for benchmarking training standards and applications across the training knowledge and communication industries to make recommendations and define long term process improvements enhancements and yearly goals.
• Collaborate with senior functional leaders and people business partners to assess ongoing and future training knowledge and communication needs as well as effectiveness of established programs.
• Oversee all training strategies including research design and material development ensuring such programs achieve objectives and align with business priorities.
• Lead inspire and manage the training knowledge and communication team including hiring onboarding performance management coaching development and succession planning of talent.
• Stay current on learning practices trends and technology; ensure team stays relevant.
• Own annual budget for the Contact Center Shared Service Training Knowledge and Communication organization.

Youll bring to the role

• Bachelors degree and/or 7 years experience in training and content development.
• Knowledge of development and design of learning programs instructional design and learning technology
• In-depth understanding of traditional and modern training methods; experience with various methodologies for remote learning.
• Embraces curiosity and navigates ambiguity leveraging curiosity to gain clarity and path forward.
• Values diverse perspectives and understands the importance of leveraging others unique experiences and skills to accomplish goals.
• Ability to be agile in a fast-paced environment while leading others through change efforts.
• Ability to influence across all levels of the organization.

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands subject to each brands discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back local volunteer opportunities annual donation and volunteer match to eligible nonprofit organizations and philanthropic activities to support our communities. *
• Medical dental vision insurance & 401(K)*
• Employee Assistance Program (EAP)
• Time off paid time off & holidays*

*Any job offer will consider factors such your qualifications relevant experience and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works in a hybrid model with three days per week worked in the Etna Distribution Center office location in Pataskala OH and two days per week worked remotely. NOTE: we are also open to considering a hybrid model from our Knoxville TN location.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

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Ascena Corp ETNA-ascena-Pataskala OH 43062Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidates qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy) race color national origin religion age disability genetic information military status sexual orientation gender identity or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact The Company will make reasonable accommodations for otherwise qualified applicants or employees unless such accommodations would impose an undue hardship on the operations of the Companys Company will not revoke or alter a job offer based on an applicants request for reasonable accommodation.