Lead Warranty, GM Energy

Job Description

GM Energy is building an integrated ecosystem of electric-vehicle charging vehicle-to-home vehicle-to-grid energy-storage and energy-management products and services.

The Lead Warranty owns the end-to-end warranty process for GM Energy products and services. This role evaluates and resolves warranty concerns consistently efficiently and accurately. The person connects customer cases field-service information product data supplier performance cost and quality or safety signals. The role improves customer experience product reliability serviceability and total cost of ownership while building structure in a growing business.

• Own warranty claims from intake through resolution including returns material authorizations repairs replacements returns reimbursements and goodwill decisions.
• Establish and apply decision rules for warranty out-of-warranty installation-related customer-caused and goodwill cases.
• Coordinate resolution with Customer Care Technical Support Installation Quality Engineering Product Management Supply Chain Finance Legal suppliers and service partners.
• Maintain traceability across customer cases product serial numbers installation records failed components suppliers costs and final dispositions.
• Prepare claim evidence and lead supplier reviews recovery tracking invoicing and dispute resolution.
• Analyze warranty and field-service data to identify failure trends safety concerns repeat repairs cost drivers and recovery opportunities.
• Lead performance reviews and improve warranty controls documentation dashboards customer communications and standard work.

• Bachelors degree in engineering business quality operations supply chain finance or a related field; equivalent professional experience may be considered.
• Three or more years of experience in warranty aftersales service operations quality supplier management claims administration or a related discipline.
• Experience managing claims returns material authorizations repairs replacements service or supplier-recovery processes.
• Ability to manage and analyze complex datasets using Excel-based tools including macros to improve reporting and process efficiency.
• Ability to lead cross-functional work influence without direct authority and hold partners accountable.
• Ability to work onsite in a hybrid schedule (three days per week) and visit local suppliers as business needs require (up to 10%)

• Strong communication organization judgment problem-solving and decision-making skills.
• Strong sense of urgency adaptability learning agility and ability to succeed in a rapidly changing environment.
• Experience in automotive electric-vehicle charging energy storage residential electrical systems distributed energy resources or connected products.
• Experience in Quality Reliability and Durability activities or organizations or with warranty analytics and reporting.
• Experience with warranty terms installation or workmanship claims supplier contracts service-level agreements recovery provisions accruals reserves or claim-cost analysis.
• Experience with the Quality Data & Analytics Platform warranty IPTV fan charting Months in Service analysis prognosis or sufficiency analysis or supplier invoicing.
• Experience with Salesforce OneCRM warranty-management or returns material authorization systems enterprise resource planning or logistics platforms PRTS Jira Power BI or AI-assisted analysis tools.
• Ability to manage multiple priorities create structure in ambiguity build strong relationships and demonstrate commitment to safety quality integrity and customer outcomes.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

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