Lead Valet
Job Summary
This is a working leadership role. You will be actively parking vehicles while managing flow guest experience and team execution in real time.
Key Responsibilities
- Lead and direct valet team during each shift to ensure smooth and efficient operations
- Set the tone for guest experience by modeling proper greeting urgency and professionalism
- Manage traffic flow staging and vehicle retrieval to minimize wait times
- Monitor team performance including appearance phone usage and service standards
- Ensure proper key control ticket handling and vehicle tracking at all times
- Address guest concerns or service issues on the spot and escalate when necessary
- Train new valet drivers on procedures safety and hospitality expectations
- Communicate with restaurant management and United Valet Service leadership as needed
- Ensure the valet stand and surrounding areas are clean organized and presentable
Requirements
- Minimum 3 years of valet experience required
- Prior leadership or supervisory experience preferred
- Must be able to drive automatic and manual transmission vehicles
- Strong operational awareness and ability to manage high-volume service
- Professional composed and decisive under pressure
- Excellent communication and team leadership skills
- Valid drivers license with a clean driving record
- Ability to work evenings weekends and holidays
- Ability to stand walk and work outdoors for extended periods
What We Offer
- Leadership role within a high-end hospitality environment
- Opportunity for advancement within United Valet Service
- Consistent schedule and team-oriented work environment
Required Skills:
Concierge Front Desk Valet Leadership
Required Education:
High school diploma or equivalent requiredAdditional coursework or training in hospitality or customer service preferred
About Company
Stratton Amenities: The leading Concierge Service Company. Providing immaculate Residential and Corporate Concierge Services 1-866-489-9919