Lead UX Design Operations Program Manager

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

Target UX is a group of designcontentresearch and accessibility practitioners and experts with a passion for improving and innovating our digital experiences for Targets guests team members and partners. Here we pride ourselves on designing tangible inspiring and impactful solutions that serve all aspects of our business and being a part of the team means you will play a critical role for Targets digital experience by increasing ease simplicity value and delight for every touchpoint.

About therole:

As aLeadUX Operations Managersupporting ourGuestUX Teamyoullbe at the forefront of Targets evolving digital experience shaping it for our guests and contributing to business growth.Our UX Operations practice focuses on the orchestration and optimization of the people processes and practice necessary to scalehigh-quality user experiencesacross the Target enterprise.You will lean on your design program managementexpertiseto support and develop best practices for our UX team on how we work together how we get work done and how our work creates impact.

In this role you will partner closely with UX and leadership to drive strategic planning operational excellence and execution across some of the organizations highest priority initiatives. You willestablishscalable operating models governance and delivery practices that enable leaders to make informed decisions navigate complexity and successfully execute business priorities. As a trusted thought partner to senior leaders you will bring visibility to portfolio health proactivelyidentifyrisks and dependencies and influence decisions that shape the direction of the UX organization. You will also help advance modern ways of working byidentifyingopportunities toleverageAI and automation to improve planning documentation operational efficiency and partnership with design product and engineering teams you will support the thoughtful adoption of emerging tools whilemaintainingquality consistency and governance.

Responsibilities:

• Partner with UX and cross-functional senior leaders to define portfolio strategy operational priorities roadmaps and execution plans for high-impact consumer-facing digital product initiatives.

• Lead cross-functional programs spanning UX Product Engineering Data and business teams driving alignment managing dependencies mitigating risks and ensuring delivery against customer and businessobjectives.

• Establish governance practices that improve planning prioritization execution visibility accountability and operational consistency across the UX organization.

• Help teams introduce AI-assisted and agentic workflows into the product development lifecycle including workflows supporting research synthesis concept development prototyping content creation design systems design-to-code engineering handoff testing documentation and delivery management.

• Partner with UX Product Engineering and Technology leaders to assess where AI agents coding companions automation and connected platforms can improve product-development speed quality consistency and decision-making.

• Lead pilots and structured experimentation for emerging AI tools and workflows defining hypotheses success measures human-in-the-loop controls evaluation criteria and plans for responsible adoption and scale.