Lead Underwriter

The Workflow Operations Specialist plays a key role in supporting the performance and efficiency of our Auto Finance business. This position combines workforce planning operational analysis and business support to help ensure the right resources are in place to meet customer demand while maintaining service quality and compliance standards. The ideal candidate is analytical organized adaptable and enjoys solving problems in a fast-paced environment.

• Monitor business volume staffing levels and workflow performance to support operational efficiency.
• Develop schedules and staffing recommendations based on forecasted demand and business needs.
• Analyze performance metrics trends and operational data to identify risks opportunities and process improvements.
• Provide real-time guidance and recommendations to leaders to help balance service levels and productivity.
• Monitor compliance quality and process adherence escalating concerns when appropriate.
• Partner with leaders and cross-functional teams to support process changes training initiatives and business objectives.
• Prepare reports insights and recommendations for leadership.
• Maintain accurate documentation and support audit and compliance activities.

• High School Diploma or GED.
• 4 years of experience in auto finance underwriting operations workforce management call center operations or a related field.
• Strong analytical critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Advanced proficiency with Microsoft Excel and reporting tools.

• Bachelors degree.
• Experience with workforce management forecasting scheduling or operational planning.
• Experience supporting underwriting lending or financial services operations.
• Experience with workforce management and operational systems such as Avaya Twilio Topaz Bedrock or similar platforms.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912 weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators our team thrives on transformative digital thinking customer-first energy and flexible work arrangements that grow lives careers and our company. At every level were committed to an inclusive culture career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best we provide opportunities and benefits that make their health and careers a priority. Thats why weve packed our comprehensive benefits package for full- and some part-timers with:

• Health and well-being options including medical prescription dental vision hearing accident hospital indemnity and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days vacation per year prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays prorated based on start date)
• Paid volunteer time (3 days per year prorated based on start date)

OneMain Holdings Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age ancestry citizenship status color creed culture disability ethnicity gender gender identity or expression genetic information or history marital status military status national origin nationality pregnancy race religion sex sexual orientation socioeconomic status transgender or on any other basis protected by law.