Lead Solution Manager

TL;DR:

Imubit is looking for a Lead Solution Manager to join our Delivery team in a hybrid leadership role that combines direct customer ownership with people leadership. You will lead and develop a small team of Solution Managers and engineers across a cluster of related sites while continuing to own Solution Manager responsibilities for at least one site. You will be accountable for the performance and development of your team as well as the overall health success and growth of the customer accounts you support.

This job is open to remote candidates in the US

ABOUT IMUBIT

Imubit is redefining how industrial companies adopt and scale enterprise AI adding millions of dollars to plant bottom lines while operating safely within energy and sustainability constraints. Our AI platform supports real-time optimization across complex nonlinear industrial systems enabling both autonomous and guided decision-making in live production environments. Backed by Insight Partners Imubit brings together deep domain expertise from companies such as Exxon and Shell with leading AI talent from Google and other top innovators. With teams across the United States Europe Asia and a growing international presence Imubit is transforming operational optimization across industries ranging from refining and petrochemicals to cement and mining.

WHY IMUBIT

• Work at the cutting edge of industrial AI with Fortune 500 companies transforming how they operate.
• Cement is a growing part of Imubits business you would be shaping how we deliver in the industry.
• Join a high-trust cross-disciplinary team of engineers data scientists economists and product innovators.
• Flexible remote-first working culture with a collaborative ideas-welcome environment.
• A growing company with room for your role to grow with it.

WHAT YOU WILL DO

• Lead a small Delivery team of customer-facing Solution Managers and Technical Implementation/Systems Integration Engineers across one account or a cluster of related sites while staying hands-on as the direct account owner (Solution Manager) for at least one site.
• Own the account cadence above the site steering committees quarterly and annual business reviews and bring members of your team into those rooms as they are ready.
• Guide the technical work rather than performing it: evaluate the approach challenge a modeling or integration decision and keep the team pointed at the customers outcome.
• Lead customers through adoption and self-modeling across several sites keeping deployed solutions generating value as their process and economics evolve and making sure the value story is agreed with the customer and measured on a basis they accept.
• Run office hours training sessions and working groups with the customers own engineers.
• Develop the people on your team through goal-setting regular one-on-ones honest feedback and participation in the performance and leveling cycle.
• Coordinate resourcing across the sites you lead and partner with Account Directors on renewal strategy expansion and commercial health.

WHAT WE ARE LOOKING FOR

Experience & Background

• 7 years of professional experience including time spent in or serving heavy industrial environments such as refining petrochemicals chemicals NGL mining cement or pulp and paper.
• 1-3 years of demonstrated people management experience including responsibility for team performance employee development and feedback.
• Demonstrated experience owning a customers outcome from inside their organization past go-live rather than up to it forward-deployed engineering deployed solutions architecture embedded customer engineering technical account management or consulting for industrial clients.
• A clear appetite for managing aptitude and desire not just willingness.
• Experience leading multi-site or enterprise accounts rather than a single site.
• Comfortable presenting to and engaging with executive-level stakeholders from day one.
• Willingness to travel 20-25% as required.

Skills & Competencies

• Leadership and Mentoring: A strong interest in developing the people on your team and the ability to get results through them while still owning work of your own.
• Strategic Account Mindset: Drive to see customers succeed paired with the instinct to zoom out from day-to-day delivery to the long-term health and growth of the account including managing expectations handling difficult conversations and turning skeptics into advocates.
• Industrial Fluency: Deep enough understanding of heavy industrial processes control systems and optimization concepts to earn the trust of engineers and operators and to guide technical decisions alongside your team.
• Teaching and Enablement: Comfortable working with a customers engineers in both group and one-to-one settings building understanding that outlasts your time on site.
• Influence Without Authority: Skilled at aligning stakeholders internally and externally toward a shared outcome without a command-and-control structure.
• Executive Communication: Clear concise and confident communicator in both written and verbal formats able to adapt your message to your audience.

Education

• BSc in Chemical Engineering Mechanical Engineering Software Engineering or a related technical discipline or equivalent practical experience. Masters degree a plus.

Preferred Qualifications

• Prior experience as a Solution Manager technical account lead or equivalent.
• Experience with process control expert systems or plant optimization solutions.
• Background in consulting or a customer-facing vendor role serving industrial clients.
• Familiarity with AI machine learning or advanced analytics applied to industrial processes.
• Experience with subscription-based SaaS delivery models and recurring revenue dynamics.
• Experience building enablement material such as curricula worked examples or sandboxes.

Imubit provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Imubit complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Imubit does not accept or retain unsolicited CVs or phone calls and/or respond to them or to any third party representing job seekers.

No visa sponsorship is available for this position.