Lead Site Operations Manager
Job Location:
Washington DC, WA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Looking for an opportunity to make an impact
At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.
Looking for an opportunity to make an impact
At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.
If this sounds like a mission you want to be a part of keep reading!
The Digital Sector of Leidos is seeking a Site Operations Lead to manage all mission-critical enterprise services and staff at the main customer site in Washington DC to ensure mission customer and contract requirements are met or exceeded.
This is a hands-on leadership role responsible for overseeing enterprise services guiding technical operations personnel coordinating with customer stakeholders and ensuring rapid response to incidents affecting enterprise infrastructure availability and performance.
The ideal candidate brings strong experience in managing staff across a large IT Infrastructure to include systems administration enterprise monitoring incident management ICAM and customer coordination in classified or high-availability environments. This individual will serve as the on-site operational lead provide technical direction to operations personnel and help drive service continuity operational readiness and process improvement across the enterprise.
Primary Tasks
- Lead day-to-day operations for enterprise infrastructure systems and services in a 24/7/365 mission environment.
- Maintain operational oversight of enterprise services and systems including monitoring agent health alerting workflows and communication between monitoring platforms and centralized monitoring capabilities.
- Serve as the primary on-site lead for operation services and customer coordination.
- Provide technical leadership and guidance to system administrators and operations staff supporting enterprise and infrastructure services.
- Coordinate incident response troubleshooting escalation and restoration of services affecting enterprise and associated infrastructure.
- Review logs alerts trends and incident data to identify recurring issues support root cause analysis and recommend corrective actions.
- Partner with customers stakeholders and cross-functional IT teams to collect data analyze issues and develop operational and technical solutions.
- Support Windows server and enterprise infrastructure activities across distributed environments.
- Track and report operational status service impacts and technical findings to management and customer stakeholders.
- Maintain and update operations and maintenance documentation procedures and knowledge articles for 24/7/365 support personnel.
- Drive operational readiness service continuity workforce coordination and process improvement initiatives.
- Support change management scheduled maintenance emergency maintenance actions and service recovery activities related to the enterprise infrastructure.
- Ensure support activities align with customer requirements service expectations security standards and mission objectives.
- Also serves as team lead for one of the enterprise teams located at the site: Enterprise Monitoring 24/7 Support PKI and/or Datacenter.
Basic Qualifications
- Experience leading technical teams in a site lead team lead shift lead regional lead operations lead or similar leadership role.
- Experience supporting mission-critical IT operations in secure classified or high-availability environments.
- Experience with incident management troubleshooting service restoration log analysis trend analysis and root cause analysis.
- Experience supporting Windows server environments and enterprise systems administration.
- Experience coordinating with customers and stakeholders to resolve incidents address service issues and support operational requirements.
- Experience with support ticket management systems and IT service operations processes.
- Strong communication leadership organizational and time management skills.
Education:
- Candidate must have a Bachelors degree with 8 years of relevant experience Masters degree with 6 years Associates with 10 years or High School Diploma with 12 years.
Certifications:
- Candidate must at a minimum meet DoDM 8140.03 (previously DoD 8570) IT System Admin Intermediate certification requirements (Cloud GICSP SSCP Security CE GSEC or higher). Specific or higher certifications for systems administrators include FITSP-O GFACT CASP CCNP Security or CCSP.
Clearance:
Due to the nature of the government contracts we support US Citizenship is required.
TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a specific clearance.
Preferred Qualifications:
- Experience leading operations in a 24/7/365 mission environment.
- Experience supporting customer-facing operational reviews metrics reporting workforce coordination and service status briefings.
- Experience with enterprise technologies such as Active Directory VMware SCCM WSUS Exchange SharePoint Citrix and storage platforms.
- Experience with patch management STIG compliance IAVA remediation and RMF-aligned operational support.
- Familiarity with AWS cloud services and cloud-based operational environments.
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
