Lead Security Officer 21.45HR

Lead Officer

General Security Duties

• Perform the duties of a Security Officer in accordance with post orders company policies and client requirements.
• Serve as a visible leader in the galleries setting professional standards and providing guidance to officers on duty.
• Patrol assigned areas on foot or by vehicle checking for unsafe conditions hazards unlocked doors security violations and unauthorized persons.
• Protect evidence or the scene of an incident set up barriers or signage and provide direction or information as needed.
• Observe and report suspicious activity or incidents to client representatives management or public safety authorities.
• Ensure all property removal is conducted within policy and according to client standards.
• Maintain accurate and detailed logs or reports of daily activities and incidents.
• Provide courteous and professional service to all visitors and staff representing both Securitas and The Clark Art Institute with integrity.

Access Control and Site Security

• Control access to the facility through the admittance process verifying and assisting visitors with legitimate business needs.
• Monitor entrances and exits to prevent unauthorized access or unlawful activity.
• Manage movement of people and vehicles including gate operations vehicle inspections and parking control.
• Operate remote access devices and monitor entrances using CCTV.
• Address disturbances calmly and professionally directing individuals to leave the property when necessary.

Control Room Operations

• Learn and proficiently perform all duties of the Control Room Officer.
• Maintain control room workstations and ensure all equipment is properly operational.
• Monitor and manage access control CCTV systems and alarm systems; ensure accurate responses thorough investigations and documentation of events.
• Safeguard the integrity accuracy and confidentiality of all information in accordance with company and client policies.
• Maintain detailed logs of monitored activities and assist management with processing digital viewing requests for evidential or investigative purposes.

Emergency Response

• Respond promptly and appropriately to incidents including fire medical emergencies bomb threats flooding hazardous materials elevator emergencies and severe weather.
• Follow all established site company and training procedures for emergency situations.

Leadership Administrative and Supervisory Responsibilities (Approximately 25% of Time)

Reporting & Investigations

• Prepare revise and submit reports and presentations on investigations incidents losses or policy violations.
• Track and report on Key Performance Indicators (KPIs) and training requirements.

Team Coaching & Development

• Coach and mentor security personnel; meet regularly with officers and document performance.
• Assess officer skills and performance; prepare written evaluations and recommend improvements.
• Inspect posts as scheduled outlining expectations and responsibilities for subordinates.
• Communicate effectively with team members management and the client to ensure operational needs are met.

Training & Onboarding

• Implement and facilitate training in key areas of security operations including post assignments and event coverage.
• Identify training needs and collaborate with management to develop relevant programs.
• Assist with onboarding new hires assigning and tracking required training.

Qualifications and Requirements

• Professional appearance and demeanor at all times.
• Confidence in enforcing policies and procedures.
• Mature responsible and composed personality.
• Ability to walk sit and stand for extended periods.
• Understanding of Securitas policies and procedures at The Clark Art Institute.
• Valid Drivers Certification.
• Strong customer service and communication skills.
• Proficiency with computers CCTV systems and other security technologies.
• Ability to multitask and manage multiple priorities effectively.
• Flexibility to work second and third shifts as needed.

Minimum Hiring Standards

• Must be at least 18 years of age.
• Must have a reliable means of communication (phone or pager).
• Must have a reliable means of transportation.
• Must have the legal right to work in the United States.
• Must be able to speak read and write English.
• High School Diploma or GED required.
• Prior security law enforcement or supervisory experience preferred.
• Must successfully complete pre-employment screening including background investigation and drug screening.

Competencies

• Ability to meet and maintain all applicable state county and municipal licensing requirements.
• Knowledge of or ability to learn security operations and procedures.
• Strong problem-solving and decision-making abilities.
• Ability to maintain composure under pressure and handle difficult situations effectively.
• Excellent written and verbal communication skills.
• Courteous and professional demeanor with strong interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.

Working Conditions (Physical/Mental Demands)

• Must have the physical and mental capacity to perform all essential job functions.
• Ability to maintain composure when dealing with the public clients and emergencies.
• May be exposed to stressful situations and inclement weather.
• Frequent sitting standing and walking including climbing stairs and walking on uneven terrain.
• Occasional reaching stooping kneeling or lifting up to 25 lbs.
• Regular use of computers communication devices and security equipment.
• May be required to operate a vehicle in performance of duties.
• May handle confidential or sensitive information.
• Required to adhere to all company safety policies and immediately report unsafe conditions.

Additional Expectations

• Demonstrate flexibility and willingness to assist across shifts as needed.
• Lead by example maintaining professionalism integrity and commitment to client service.
• Carry out all duties in a safe ethical and professional manner in accordance with company and client policies.