Lead Salesforce Software Engineer

Pay Range:

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At BCBSRI our greatest resource is our people.

We come from varying backgrounds different cultures and unique experiences. We are hard-working caring and creative individuals who collaborate support one another and grow together. Passion empathy and understanding are at the forefront of everything we donot just for our members but for our employees as well.

We recognize that to do your best work you have to be your best self.
Its why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health dental and vision insurance as well as programs that support your mental health and well-being. We pay competitively offer bonuses and investment plans and are committed to growing and developing our employees.

Our culture is one of belonging.
We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where youre at in the organization youre an integral part of our team and your input thoughts and ideas are valued.

Join others who value a workplace for all.
We appreciate and celebrate everything that makes us unique from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders.

Were dedicated to serving Rhode Islanders.
Our focus extends beyond providing access to high-quality affordable and equitable care. To further improve the health and well-being of our fellow Rhode Islanders we regularly roll up our sleeves and get to work (literally) in communities all across the statebuilding homes working in food pantries revitalizing community centers and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can our associates receive additional paid time to volunteer.

Why this job matters:

Working closely with product owners scrum masters developers QA business analysts configuration admins integration security and data teams this role directs the technical execution of a Salesforce delivery pod supporting Sales Service and Configuration workstreams. Serves as a technical resource responsible for organizing and guiding all technical aspects of day-to-day support and project delivery translating business priorities into implementable Salesforce solutions enforcing platform standards coordinating technical work across disciplines and ensuring high-quality delivery through agile/scrum practices disciplined release execution and strong technical documentation.

Platform scope: Sales Cloud Service Cloud Experience Cloud Financial Services Cloud where applicable Data Cloud integrations Salesforce platform configuration Apex Lightning Web Components Flow APIs and connected enterprise systems.

What you will do:

• Lead and coordinate all technical aspects of a Salesforce pod that includes developers QA analysts and configuration admins ensuring technical work is organized sequenced estimated reviewed and delivered consistently across agile/scrum ceremonies and release cycles.
• Provide senior hands-on technical leadership for Sales Service and Configuration workstreams including day-to-day operational work enhancements production support and project-based delivery.
• Translate business requirements user stories and acceptance criteria into scalable Salesforce technical designs and implementation plans that align with platform standards architecture direction security expectations and agile delivery commitments.
• Guide developers and configuration admins on solution approach design tradeoffs platform-native patterns reuse opportunities and technical debt management while maintaining accountability for technical quality across the pod.
• Review and direct configuration automation Apex Lightning Web Components Flow SOQL REST/SOAP API Visualforce where applicable and Salesforce integration work to ensure solutions are secure maintainable performant and governor-limit aware.
• Partner with product owners scrum masters and analysts to refine backlog items define technical tasks identify dependencies manage technical risks and ensure readiness for sprint planning development testing deployment and support handoff.
• Lead technical design reviews and participate in architecture security integration and platform governance forums when required ensuring designs obtain appropriate approvals and exceptions are documented.
• Coordinate with QA to define test strategy support automated and manual testing validate acceptance criteria ensure adequate unit test coverage and resolve defects across configuration custom code integrations data and user experience components.
• Support CI/CD and release management activities including source control discipline branching build validation deployment planning release readiness change control rollback planning and post-deployment verification.
• Identify communicate and manage technical risks issues dependencies and impediments across the pod escalating when needed and recommending practical mitigation options.
• Lead technical troubleshooting for production issues platform events integration failures data integrity concerns governor limit issues access/security issues and performance problems in collaboration with support and platform teams.
• Ensure Salesforce security controls are implemented appropriately including profiles permission sets roles sharing rules field-level security object permissions secure integration patterns and least-privilege access principles.
• Support data migration data quality data mapping and data lifecycle activities including ETL coordination validation reconciliation and remediation for complex Salesforce initiatives.
• Maintain and improve technical documentation including design notes diagrams runbooks deployment notes code review outcomes environment considerations and operational support procedures.
• Coach and mentor Salesforce developers admins and analysts on platform best practices code and configuration standards agile execution estimation documentation testing discipline and release quality.
• Continuously assess Salesforce platform capabilities seasonal releases AppExchange products and ecosystem tooling to recommend improvements that increase reliability maintainability user value and delivery velocity.
• Perform other duties as assigned

What you need to succeed:

• Bachelors degree in information technology Data Science Computer Science or related field; or an equivalent combination of education and experience.
• Seven to ten years of Salesforce platform experience with strong hands-on development and configuration experience including experience serving as a senior developer technical lead or comparable senior technical role on enterprise Salesforce delivery teams.
• Demonstrated experience leading technical execution for agile/scrum teams or pods supporting a mix of project delivery enhancements configuration QA and operational support work.

• Strong hands-on knowledge of Salesforce development and configuration including Apex Lightning Web Components SOQL Salesforce Flow APIs security configuration declarative automation and platform configuration patterns.
• Ability to direct technical work across developers QA analysts and configuration admins ensuring clear work breakdown sequencing estimation dependency management sprint readiness and delivery accountability.
• Strong understanding of agile/scrum delivery practices including backlog refinement sprint planning daily standups sprint reviews retrospectives definition of ready definition of done and technical task management.
• Experience supporting Sales Cloud and Service Cloud capabilities including case management account/contact models sales/service processes queues routing activities automation reports dashboards and role-based access models.
• Experience with Salesforce configuration and administration practices including profiles permission sets roles sharing rules page layouts Lightning record pages validation rules flows approvals objects fields and metadata management.
• Strong understanding of Salesforce security and sharing including least-privilege design field-level security object permissions sharing models auditability and privacy-aware configuration.
• Understanding of integration patterns and technologies relevant to Salesforce including REST/SOAP APIs OAuth platform events middleware batch integrations and secure error handling and monitoring practices.
• Experience with Salesforce DevOps and SDLC practices including source control CI/CD deployment pipelines packaging or metadata deployment approaches branching strategies automated testing and release governance.
• Ability to review code configuration technical designs test plans and deployment plans to ensure quality maintainability scalability performance and alignment with enterprise standards.
• Knowledge of Salesforce governor limits performance tuning bulkification asynchronous processing large data volume considerations selective querying data archiving and high-volume transaction patterns.
• Experience troubleshooting Salesforce production issues including integration failures automation errors data quality issues security access problems platform events governor limits and user experience defects.
• Ability to identify and manage technical risks issues dependencies and impediments communicate impacts clearly and drive timely resolution across business and technical stakeholders.
• Ability to produce and maintain clear technical documentation diagrams design notes deployment notes operational runbooks and support handoff materials.
• Ability to mentor and coach technical team members promote standards adoption support technical skill development and foster consistent delivery practices across the pod.
• Ability to partner effectively with product owners business stakeholders scrum masters analysts architects security integration data QA release management and operations teams.
• Knowledge of Salesforce seasonal releases AppExchange products platform roadmap considerations and the ability to evaluate new capabilities for business value risk and operational maturity.
• Experience designing and supporting Salesforce solutions in regulated environments with awareness of privacy auditability data protection retention encryption where applicable and secure integration practices.
• Proficient communication and presentation skills for technical and non-technical audiences including the ability to explain technical tradeoffs risks decisions and delivery impacts clearly.
• Comfortable working in agile/scrum delivery models and able to operate within waterfall hybrid or governance-driven processes when required.

The extras:

• Masters degree in Information Technology Computer Science Systems Engineering Business Information Systems or a related field.
• Salesforce certifications such as Platform Developer I Platform Developer II Administrator Advanced Administrator App Builder Sales Cloud Consultant Service Cloud Consultant Experience Cloud Consultant Application Architect System Architect Integration Architect or Sharing and Visibility Architect.
• Experience supporting Salesforce in a regulated enterprise environment preferably healthcare insurance financial services or another environment with strong privacy auditability and data protection requirements.
• Experience with Financial Services Cloud Experience Cloud Data Cloud Marketing Cloud Agentforce/Einstein capabilities OmniStudio or other Salesforce cloud capabilities relevant to customer/member-facing and internal service workflows.
• Experience integrating Salesforce with enterprise systems and middleware such as MuleSoft Informatica Cloud APIs event-driven patterns contact center platforms document management platforms identity platforms ServiceNow or core business systems.
• Experience leading or coordinating complex data migration ETL data quality and reconciliation efforts.
• Experience working in a global delivery model or with blended internal vendor and offshore development teams.

Location:
BCBSRI is headquartered in downtown Providence conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states pending approval from the Human Resources Department: Arizona Connecticut Florida Georgia Louisiana Massachusetts North Carolina Oklahoma Rhode Island South Carolina Texas Virginia
  

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do and it strengthens our ability to meet the challenges of todays healthcare industry. BCBSRI is an equal opportunity employer.

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