Lead Residential Support Specialist- STAR Program

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking a Lead Residential Support Specialist to join our STAR Program team and help advance our mission of empowering people to live healthier more fulfilling lives.

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide direct trauma-informed and person-centered residential and community support to adults with serious mental health conditions in the Adult Community Clinical Services program.
• Serve as an experienced shift resource for Residential Support Specialists by modeling expectations coordinating shift priorities and communicating concerns to program leadership without formal supervisory authority.
• Build respectful relationships and implement individualized recovery plans that promote independence informed choice dignity positive behavior supports daily-living skills housing stability self-advocacy and community participation.
• Monitor physical health behavioral health safety and overall well-being; recognize changes or urgent concerns and collaborate promptly with clinical nursing medical and program leadership.
• Support medication administration review supplies and records address discrepancies and document in accordance with prescriber orders and program requirements.
• Use trauma-informed de-escalation and crisis-prevention strategies coordinate appropriate emergency responses and follow all incident-reporting human-rights health infection-control and fire-safety procedures.
• Support appointments transportation community activities benefits healthcare natural supports and other resources that advance recovery community integration and continuity of care.
• Review shift documentation for completeness and accuracy and complete all required electronic and program records within established timelines.
• Help maintain clean safe and welcoming residential environments by coordinating household tasks meals supplies safety checks and timely reporting of maintenance concerns.

Who You Are:

• High school diploma or GED required.
• At least two years of direct-care experience required preferably in behavioral health human services psychiatric rehabilitation or residential support; ability to serve as a positive role model and experienced shift resource is essential.
• Valid drivers license and a reliable vehicle available during working hours required.
• Commitment to recovery empowerment informed choice human rights dignity safety and community integration with the ability to provide culturally responsive and trauma-informed support to adults with serious mental health conditions and co-occurring needs.
• Knowledge of residential and community-based services person-centered recovery planning positive behavior supports medication routines health and safety crisis prevention and community resources.
• Strong interpersonal teamwork leadership communication and judgment skills with the ability to remain calm and professional in urgent or emotionally challenging situations.
• Strong organization documentation observation problem-solving electronic health record and follow-through skills with the ability to manage competing priorities.
• Ability to complete and maintain required training including First Aid CPR Medication Administration Program requirements when applicable crisis prevention human rights infection control fire safety and ACCS program requirements.
• Ability to work assigned shifts in a 24-hour residential program including awake-overnight shifts when scheduled and meet the physical requirements of the role with or without reasonable accommodation.

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.

Pay Range: $22.00-$25.27/hr

Required Experience:

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