Lead Pharmacy Technician

Total Rewards of a Allied Health Professional

The lead pharmacy technician assists pharmacy supervisor in quality improvement activities by participating in medical center and service process assessment and action teams and continually seeks to improve services. The employee functions with technical independence in all assigned areas and keeps leadership apprised of trends/problems affecting any aspects of pharmaceutical services provided. Other duties assigned:

• Assess workload volume throughout the day identify backlogs and makes staffing adjustments as needed to meet organizational goals.
• Identify areas of duplication of efforts and develop solutions to streamline processes reduce waste cost savings and improve patient care.
• Responsible for organizing and assisting the pharmacy technician team to ensure assigned tasks are timely and accurately completed for their program area.
• Coordinate day-to-day maintenance and operation of pharmacy area equipment and automation.
• Promote harmonious relationships within the work environment and support the needs of the team and customer.
• Listens to informal complaints of employees and other customers in a helpful and timely fashion. If not able to remedy a situation the lead will notify the pharmacy supervisor.
• Assists in training and orientating new and existing pharmacy technicians and students on policy and procedures.
• Identify and report developmental and training needs to ensure safety and quality control for their program area.
• Develops training schedules and assists in maintaining documentation for all pharmacy technicians and students.
• Effectively evaluates pharmacy activities to assist management to obtain short- and long-range objectives and goals.
• Conduct technician meetings to assure proper updates of departmental and hospital communications.
• Assist in the development of policies and procedures and participate in departmental goal planning and quality improvement activities.
• Maintain competence by participating in staff development programs.
• Serves as on-line back up to other pharmacy technicians within the designated area of pharmacy

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation/examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience - Candidates must possess one year of experience equivalent to the next lower grade level and demonstrate the KSAs below.
• Certification - For positions above the full performance level the employee must pass a national certification exam and hold an active national certification through either:
  • Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician (CPhT).
  • OR
  • National Healthcareer Association (NHA) Certified Pharmacy Technician (ExCPT).

• Comprehensive knowledge of concepts principles methodology and policies in a specialized area or section of pharmacy (such as sterile compounding controlled substances automation clinical pharmacy contact center etc.)
• Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures.
• Ability to evaluate analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy.