Lead Medical Support Assistant

Total Rewards of a Allied Health Professional

Major Duties include but are not limited to:

• Responsible for initiating and carrying out a variety of administrative and technical duties in support of Community Care referral management.
• Provide administrative coordination of patient care appointments and logistical factors associated with direct patient care inpatient and outpatient related to the coordination of care between the VAMC and outside facilities both VA and Non-VA.
• Uses a broad working knowledge of all medical center programs and services and of the varying priorities and complexities of outside care for specialty services.
• Typing filing data entry scheduling appointments and tests ensuring transfer of medical records from and to the VAMC and other facilities.
• Ordering office supplies and necessary forms.
• Scheduling patients appointments and/or consults tracking patients appointment status in the community and maintaining spreadsheets to validate data tracking and making follow-up (post-care) calls on a daily basis.
• Completing electronic forms for cost estimate/payment of community medical care by the VA; consistently verifying and updating demographics and insurance information; researching and maintaining an updated database of community medical services to assist Veterans with locating medical care in the community; assisting with processing all emergent and non- emergent consults for medical care in the community.
• Contributing in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self help solutions and entering appropriate information into the electronic record.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-ray lab work).
• Participating and providing input in problem-solving on operational issues or procedures in team meetings; performing administrative follow-up actions; independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Coordination skills the incumbent performs daily duties that are integral to the success of the facilitys multidisciplinary medical team establishing this incumbent as a key contact for Veterans Veterans families and community providers for specialty care providing information and assistance and acting upon multifaceted administrative matters in the Veterans and other stakeholders interest.
• Has the knowledge skills and ability to serve as an autonomous extension to the Supervisor of the Department of Community Care.

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position you must complete all required steps in the addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.
• English Language Proficiency. Must be proficient in spoken and written English.

Experience: One year of experience equivalent to the next lower grade level (GS-6*).

*Examples duties at the GS-6 include but are not limited to: Skill in communicating with individuals to obtain the desired effect ensuring compliance with established policies and regulations; Organize work set priorities and delegate tasks/responsibilities in order to meet deadlines; Provide staff development and training; manage staffing requirements manage priorities and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work.

Knowledge Skills and Abilities (KSAs):

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics specialties and/or community.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work set priorities and delegate tasks/responsibilities in order to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements manage workflow priorities and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard please visit full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7.

Physical Requirements: Must have the mental emotional and physical ability to satisfactorily perform the duties of the proposed assignment and pass the requisite laboratory and other screening as required by Federal regulatory agencies and meet the physical/mental demands as described in VA Handbook 5019 below.

Work is partially sedentary with frequent walking standing bending. carrying of light items such as papers and books or small parts. Some slight physical effort may be required. Incumbent may be susceptible to eyestrain from working long hours on the computer.