LEAD MEDICAL SUPPORT ASSISTANT (Community Care)

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

BASIC REQUIREMENTS. To qualify for appointment to this position all applicants must possess the following:

• Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a).
• Experience. None.
• Education. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f)

Grade Requirements

Creditable Experience

Knowledge of MSA Practices. To be creditable the experience must have demonstrated the knowledge skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as a MSA or an equivalent position in a non-VA hospital or clinic setting.

Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level. For all assignments above the full performance level the higher-level duties must consist of significant scope administrative independence complexity (difficulty) and a range of varieties as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Part-Time Experience. Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek. For example an MSA employed 20 hours a week or on a 1/2-time basis would receive one full-time workweek of credit for each two weeks of service..

Grade Determinations. In addition to the basic requirements for employment listed in paragraph 3 above the following education and experience criteria must be met when determining the grade of candidates:

GS-07 Lead Medical Support Assistant:

Experience. One year of experience equivalent to the next lower GS-06 grade level.

To qualify for the GS-07 level MSA you must possess at least one year of experience equivalent to the GS-06 level as described in the following KSAs:

Assignment: . For all Lead assignments the Lead MSA must spend at least 25% or more of their time performing lead duties. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments assigning work and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures including clinical flow processes related to access to care across multiple clinics specialties and/or community resources. Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff patients and other interdisciplinary staff to resolve day-to-day conflicts.

Demonstrate Knowledge Skills and Abilities (KSAs). In addition to the experience above the candidate must demonstrate the following KSAs:

1. Ability to provide the full range of administrative and supervisory duties in a patient support setting which includes assignment of 12 work performance evaluations selection of staff and recommendation of awards and/or advancements.
2. Ability to collaborate communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3. Ability to provide briefings orientations staff development and training related to administrative functions in a patient support setting.
4. Ability to delegate authority evaluate and oversee people and programs accomplish program goals and adapt to changing priorities

References: VA Handbook 5005/53 Part II Appendix G45 Medical Support Assistant GS-679.

Physical Requirements: The physical demands of the work are generally minor. The work is primarily sedentary (6- 8 hrs.) although there is some walking (I hr.) bending (1hr) and carrying of bulky files (l- 10 lbs.) and some extended periods of standing (2 hrs.)

The full performance level of this vacancy is GS-07.