Lead Massage Therapist

What Youll Do as a Lead Massage Therapist:

As a Lead Massage Therapist at Westgate Resorts you are responsible for supporting the leadership standard in the spa. Provide outstanding customer service to guests and fellow team members. Function in a supervisory role to assist with technician training & scheduling act as a support for the front desk area and support the spa director with various projects. Maintaining quality control with service protocol assisting with product cost containment and assist with inventory ordering. Enhance & support the service philosophy of Serenity Spa by maintaining a positive leadership attitude. You will demonstrate Westgates core values of Passion Integrity and Work Ethic in every interaction with guests and team members.

• Embrace and support the Principles of Service of the Westgate Resort.
• Set excellent customer service and professional work examples for all team members by contributing to all departments as often as possible. 
• Use and emphasize spa vocabulary professional standards and attention to quality consistency and detail.
• Maintain confidentiality in all personnel matters.
• Maintain a positive attitude and contribute toward a quality work environment.
• Facilitate understanding appreciation and compliance with all health and sanitation laws and rules.
• Oversee training and developing of technical team ensuring thorough product knowledge quality control skills acceptable time management proper aesthetic standards sanitation and safety and exceptional customer service.
• Stay abreast of emerging products treatments and trends in the Spa industry.
• Be flexible with schedule to accommodate emergencies that may arise.
• Oversee the scheduling of guest appointments and massage therapist schedules as needed including shift coverage for vacations and day of emergency coverage.
• Balancing the massage therapists schedules before pre-shift of each shift.
• Meeting one on one with massage therapists to discuss goals concerns and to touch base.
• Assist guests with any complaints professionally and courteously ensuring complete guest satisfaction as needed.
• Track Inventory and place orders in a timely manner to keep department in stock of all products needed.
• Learn ordering payroll and other managerial duties necessary if manager is unavailable.
• Act as Manager on Duty when manager is not in the spa.

Qualifications :

What Youll Bring:

• 1-year experience in spa environment
• Massage Therapist as required by the Department of Professional Licensing.
• Retail/business understanding including time management self-motivation conflict resolution and problem-solving abilities are required.
• Must have strong organizational skills and basic computer skills.
• Must have professional appearance and demeanor.
• Must show commitment to quality customer service.
• Full-time flexible schedule is necessary with workdays determined by business needs.
• Willingness to commit to 10 hours per week performing lead duties.
• Excellent attendance is required.
• Must be a team player be detail-oriented and can multi-task.
• Ability to communicate in a high-stress situation.

If you love creating clean welcoming spaces for guests and want to be part of a resort that values teamwork growth and great service. Apply today and start your Westgate adventure!

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Why Westgate

• Highly Discounted Epic Locals Ski Pass While Supplies Last
• FREE Ski Snowboard and Mountain Bike Equipment Rentals
• FREE Garage Parking
• $2.00 in Meals in Team Member Breakroom
• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time