Lead Infrastructure Engineer Voice Recording

About this role:

Wells Fargo is seeking a Lead Infrastructure Engineer for Recording Engineering to provide senior-level technical expertise across Trader Voice Services regulatory call-recording platforms and related voice capture infrastructure.

The Lead Infrastructure Engineer (Recording Engineering) provides engineering leadership for trader voice services and regulatory recording platforms. This role oversees critical voice capture technologies supports trading floor operations guides L1 delivery teams and drives cloud migration initiatives. This person will partner with global teams to ensure compliant reliable recording across voice UC MS Teams and video environments delivering timely support in highly regulated business-critical trading operations.

Job Responsibilities:

• Engineer configure administer and support regulatory call-recording and voice-capture platforms including NICE Verba Proteus Continuity Replay Vodafone and related technologies
• Integrate recording solutions across Trader Voice IP Telephony Unified Communications MS Teams capture Voice-as-a-Service platforms video technologies and regulated user profiles
• Troubleshoot end-to-end call-capture flows platform performance infrastructure issues and production incidents to prevent compliance recording gaps during business-critical trading hours
• Manage platform maintenance patching upgrades firmware updates vulnerability remediation lifecycle planning capacity storage operating systems databases and infrastructure resiliency
• Support cloud migration and modernization efforts by developing technical plans migration runbooks implementation sequencing and hybrid or cloud-hosted transition approaches
• Serve as a senior technical lead for L1 engineering delivery teams providing escalation support mentoring training process guidance and technical oversight
• Maintain knowledge articles standard operating procedures runbooks and operational documentation to support consistent triage diagnostics incident handling and escalation
• Use Jira to manage work intake prioritization sprint activities delivery tracking dashboards metrics leadership updates and SLA-focused execution
• Participate in on-call rotation after-hours support weekend implementations and holiday coverage as needed
• Serve as a subject matter expert for call recording voice integration compliance recording support and related infrastructure services while cross-training in adjacent technology domains

Required Qualifications

• 5 years of Technology Infrastructure Engineering and Solutions experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 5 years of experience supporting NICE Verba Proteus Continuity Replay or similar enterprise compliancerecording solutions.
• 5 years of experience working with Trader Voice IPT Voice UC and MS Teams capture
• 5 years of experience delivering work through Jira boards or equivalent Agile tools

Desired Qualifications

• 5 years of experience with NICE Trader Recording (NTR) or Verba Financial Compliance (VFC)
• 3 years experience with virtualization technologies VMware HyperV or any other virtualization technology
• 3 years of information security experience
• Experience with Proteus Continuity Replay or Vodafone recording integrations
• Experience migrating between recording platforms or performing platform consolidation
• Experience with onprem to cloud migration of infrastructure or application workloads
• Strong understanding of build/deploy pipelines release management and configuration management tools
• Strong knowledge of enterprise infrastructure (networking compute storage data centers)
• Experience with lifecycle management including patching maintenance health checks decommissioning
• Understanding of business continuity (BCP) and disaster recovery (DR) solutions
• Experience with Microsoft Office products

Job Expectations:

• This position offers a hybrid work schedule - ability to work in office
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.