Lead Infrastructure Administrator

Were Looking For A(n): Lead Infrastructure Administrator

Location: Hybrid (El Segundo CA and/or Burbank/North Hollywood CA)

What Youll Be Doing:This role will oversee senior-level network management endpoint management server management cloud services and platforms disaster recovery incident management and various vendor relationships. You will play a critical role in helping to build and orchestrate our technology environment so that it remains secure scalable and aligned with the needs of our growing consumer packaged goods organization.

Infrastructure Operations
Manage the day-to-day operations of the IT infrastructure cloud services networking infrastructure and other end-user computing environments.
Provide hands-on technical leadership including expert-level system and software design implementation configuration troubleshooting and operational support as required.
Design architect manage and support Microsoft 365 Entra Intune endpoint security identity and access management backup disaster recovery and business continuity.
Design architect manage and support both physical and virtual servers and systems
Develop and continually improve incident response patch management and production infrastructure upgrades.
Help manage IT vendors service providers contracts and service level agreements (SLAs).
Develop and continually improve employee onboarding and offboarding endpoint deployment and management and fleet-wide software installations and upgrades
Develop and continually improve technology and asset lifecycle management processes.
Monitor network server and endpoint performance and proactively identify opportunities to improve reliability security and operational efficiency.
Support ITGC and other regulatory compliance and security initiatives.

Technical Support
Act as a Senior escalation point for networking infrastructure endpoint SaaS and other advanced technical issues
Expert-level administration of lifecycle management (user and hardware onboarding changes and offboarding) through HRIS and directory/IAM integrations.
Provide guidance support and training to your teammates to help drive continuous improvement
Provide expert-level remote support assistance for a variety of network server peripheral cloud and remote infrastructure systems
Resolve complex infrastructure challenges without unnecessarily impacting production uptime

Vendor Asset & Infrastructure Management
Manage IT vendor relationships procurement workflows and invoice review in coordination with Finance.

Oversee hardware and software asset lifecycle from procurement through deployment refresh and decommission.
Maintain disaster recovery and backup readiness; help develop and implement BDRE strategy and systems.
Build and support routine patching and endpoint management hygiene across the fleet.

Qualifications (Note: We strongly encourage you to apply even if you dont tick ALL of these boxes.):

Required:
5-7 years of progressive IT infrastructure design and administration experience with 2-3 years in a leadership role.
Strong experience implementing and administering either Google Workspace Microsoft 365 Azure Entra ID Intune or other SaaS tools at scale
Expert-level understanding of advanced networking cloud technologies cybersecurity and enterprise infrastructure.
Expert-level understanding of IT security fundamentals: MFA principles of least-privilege access RBAC endpoint hygiene phishing defense.
Expert-level understanding of physical plant network infrastructure including but not limited to low-voltage networking out-of-band management environmental monitoring and enterprise power management systems
Strong troubleshooting analytical and problem-solving skills.
Proficient with basic technical project management at a mid-size company or larger. Ability to manage multiple technical projects in a fast-paced growing organization.
Excellent communication customer service and relationship-building abilities.
Provide on-site support for company office locations in El Segundo North Hollywood Burbank and Chatsworth as required
Provide remote support for company manufacturing locations in Wisconsin and Nebraska
Maintain at least (1) week per month on-call and respond to occasional after-hours incidents as may be required.
Position requires driving to site locations and some domestic travel (25-30%)
Be in possession of a valid California drivers license with a good driving record and 3 years of driving history.

Preferred (Nice to Have):
Strong ability to create and maintain IT documentation SOPs and self-service knowledge resources for staff.
Solid understanding of Change Management processes and procedures
ITIL Foundation experience certification and/or other demonstrated ITSM process discipline.
Proficient in the setup and administration of MDM RMM MDR and other related tools
Basic familiarity with best practices for hardware and software security PCI compliance CCPA GDPR and sensitive data laws
Expert-level understanding of virtualization software including VMware Hyper-V HP Morpheus or others
Experience providing white glove or executive-level IT support.

Required Education: AA Degree or AS Degree or Equivalent

Required Experience: 5-7 years of progressive hands-on technical experience in IT infrastructure systems administration network administration cloud operations or a related field with 23 years in a senior or technical leadership capacity with direct project and deadline driven responsibilities.

Preferred Education: Bachelors Degree

Preferred Experience: 7 years progressive of progressive hands-on technical experience in IT infrastructure systems administration network administration cloud operations or a related field w/3 years in a technical leadership capacity with direct project and deadline driven responsibilities

Preferred Licensure/Certification: CompTIA Network CCNA or CCDE MCSE: Core Infrastructure VMware or Microsoft certs

• Comprehensive healthcare coverage We cover100% of premiumsfor medical dental and vision plans for employee-only plans.
• Annual bonus
• We match up to3.5% of your 401k contributions ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health daysan Employee Assistance Program free weekly yoga and meditation classes and additional mental health benefits because we take a holistic approach to your well-being.
• Invest in your future with ourEmployee Stock Ownership Plan where company contributions fund your retirement plan with company stock.Learn more.
• Reimbursements for a portion of personal cell phone and internet usagefor eligible employees.
• Professional developmentopportunitieswith mentorship continuous learning programs and performance-based pay increases empowering you to progress and excel in your career.
• Through our charity sponsorships you can make a positive impact on communities worldwide. Weve donated over$9 millionto date.
• Potential for quarterly KPI bonuses.

The base salary range is $126000-$158000 plus bonus potential.

The posted salary range in this job posting reflects data based on Californias cost of labor analysis. This salary range is subject to change per state; please clickhere to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience knowledge skills other job-related qualifications and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

A Note to Recruiting Agencies: At Golden Pet Brands we handle all hiring through our internal Talent Acquisition team. Occasionally we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this we wont pay any fees for placements. Thank you for your understanding.

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